Job highlights

- 4-7 years experience with gold loan banking or products, Bachelor's or Postgraduate degree preferred

- Lead branch operations, drive field marketing, manage gold loan valuations and vault security, control NPAs, hire and train staff, and grow gold loan and third-party product business

Job Purpose

This position is open with Bajaj Finance Limited.

The Branch

Manager is responsible for providing leadership and direction to a team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

- Responsible for overall branch operations and profitability of the branch.

- Drive participation in field-marketing activities of various financial products with the team to improve brand visibility.

- Plan, conduct, and monitor branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.

- Focus on customer engagement for current customer acquisitions and retention of existing customers.





- Conduct error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.

- Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.

- Responsible for keeping NPAs in control through strong follow-ups from customers for interest collections.

- Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.

- Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.

- Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.

- Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.

Required Qualifications and Experience

- 4-7 years of relevant experience required.

- Bachelor's Degree/Post-graduation Degree preferred.

- Previous experience in gold loan banking, gold loan products, management or client service preferred.

- Consistently demonstrates clear and concise written and verbal communication skills.

📌 Relationship Manager - GL South (Ambasamudram)
🏢 Bajaj Finance
📍 Ambasamudram