- 2-7+ years in gold loan operations with gold appraisal certification preferred
- Drive gold loan sales, appraise gold accurately, manage risk and compliance, oversee vault and collections
Job Summary We are seeking an experienced and results-driven Gold Loan Professional to manage high-value transactions, ensure accurate asset valuation, and drive business growth. In this role, you will leverage your expertise in gold appraisal and risk management to maintain a healthy loan portfolio while delivering exceptional service to premium clients.
Location: All Maharashtra locations are available
Key ResponsibilitiesBusiness Development & Portfolio Management
- Drive sales targets by sourcing high-ticket gold loan customers and cross-selling financial products.
- Manage customer relationships to ensure high retention rates and maximize renewals of existing loans.
- Implement local marketing strategies to increase branch walk-ins and market penetration.
Gold Valuation & Risk Control
- Appraise gold ornaments accurately for weight, purity (carat), and market value using standard testing methods.
- Verify KYC documentation and ensure strict compliance with internal policies and regulatory anti-money laundering (AML) guidelines.
- Mitigate credit risk by identifying spurious or low-purity gold and preventing fraudulent transactions.
Operations & Collections
- Oversee vault management, ensuring the protected custody, periodic auditing, and secure storage of pledged gold.
- Manage non-performing assets (NPA) by leading recovery and collection efforts for overdue accounts.
- Coordinate public auctions for defaulted loans in compliance with legal and regulatory frameworks.
Required Qualifications & Experience
- Experience: 2 to 7+ years of experience in Gold Loan operations, appraisal, or sales within a bank or Non-Banking Financial Company (NBFC).
- Education: Bachelors degree in any discipline (a certification in Gold Appraisal is highly preferred).
- Technical Skills: Proficiency in manual gold testing techniques (touchstone/acid test) and familiarity with core banking software.
Key Competencies
- Strong risk awareness with a proven track record of zero-valuation errors or fraud in past roles.
- Excellent negotiation skills to handle high-net-worth individuals (HNIs) and manage difficult collection scenarios.
- Local language fluency and strong demographic knowledge of the branch territory.J