Job highlights

- Experience in after-sales service management and field operations with team leadership skills

- Manage after-sales services, oversee field operations, develop strategies to improve efficiency and customer satisfaction, monitor KPIs, and collaborate with regional teams

Roles and Responsibilities :

- Manage after-sales services for TN regions to resolve customer complaints efficiently.

- Oversee field service operations, including team handling, to ensure effective service delivery and meet performance targets.

- Develop and implement strategies to improve service operations efficiency, reduce costs, and enhance customer satisfaction.

- Monitor KPIs and other TAT-related parameters to identify areas for improvement.

- Collaborate with regional teams to identify areas for improvement and develop plans to address them.





- Ensure excellent customer service by promptly responding to customer inquiries and resolving issues professionally.

Job Requirements :

- Strong background in managing after-sales services, field operations, or similar roles.

- Proven track record in team handling and leadership.

- Excellent understanding of service operations management principles.

- Ability to work independently and collaboratively as part of a team.

- Robust problem-solving skills and attention to detail.

- Experience in managing service operations, team handling, and regional management is desirable.

Interested candidates can share the resume to [email protected] or (phone hidden)

📌 Regional Service Manager (Chennai)
🏢 Run Service Infocare
📍 Chennai