CZI Consulting is looking for a confident and professional Recovery Call Support Executive to join our team. The candidate will be responsible for handling communication with banks, financial institutions, lenders and recovery agencies on behalf of our clients.
The role involves managing loan recovery-related calls, addressing harassment-related communication, coordinating with lenders, negotiating settlement offers and assisting clients with debt resolution.
Roles & Responsibilities
- Handle incoming calls from banks, lenders, financial institutions and recovery agencies on behalf of clients.
- Communicate professionally with collection agencies regarding outstanding loan matters.
- Handle repayment-related and harassment-related calls while protecting clients' interests.
- Coordinate with banks and lenders to discuss loan settlement options and repayment plans.
- Negotiate settlement offers within the authority provided by the client and company.
- Assist clients throughout the debt settlement and loan resolution process.
- Coordinate with clients to obtain approval before accepting any settlement offer.
- Verify settlement terms and obtain written confirmation from lenders.
- Maintain accurate records of calls, negotiations, settlement offers and follow-ups.
- Track ongoing cases and coordinate with relevant parties until resolution.
Required Skills
- Excellent verbal communication skills in English and Hindi.
- Strong negotiation and problem-solving abilities.
- Ability to handle difficult conversations calmly and professionally.
- Basic understanding of banking, loans, debt settlement or financial services.
- Good follow-up and coordination skills.
- Basic computer knowledge and MS Excel/CRM familiarity.
- Ability to manage multiple cases and maintain proper documentation.
Candidate Requirements
- Freshers and experienced candidates can apply.
- Experience in banking, debt settlement, loan recovery support, collections or customer support will be preferred.
- Candidates should have a professional approach and strong communication skills.
- Must be comfortable working from the office in Gurugram.
Salary & Work Details
- Fixed monthly salary: 30,000.
- Full-time, work-from-office prospect.
- Location: Ambience Island, Gurugram, Haryana.
- Opportunity to build experience in debt resolution and financial services.
Working Days & Office Timings
- Monday to Friday: 10:00 AM 7:00 PM.
- Saturday: 10:00 AM – 4:00 PM (Half Day).
- Sunday: Weekly Off.
📌 Recovery Call Support Executive (Gurugram)
🏢 CZI Global Consultin
📍 Gurugram
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