A hospital receptionist serves as the primary administrative point of contact, welcoming patients, managing patient flow, and handling communications between visitors and medical staff. [1, 2, 3]Key Responsibilities

- Patient Check-In &
- Welcome:

Greet patients and visitors warmly, verify identity, collect registration or insurance forms, and direct people to the appropriate department. [1, 2, 3]

- Call &

- Message Management:

Answer multi-line phones, screen inquiries, take messages, and route calls to nurses, doctors, or administrative staff. [1, 2, 3]

- Scheduling: Book, reschedule, or cancel patient appointments and send out reminders. [1, 2]

- Billing &

- Records:

Collect co-pays or balances, reconcile daily cash collections, update electronic health records (EHR), and handle paperwork securely. [1, 2]

- Emergency &

- Policy Compliance:





Escalate urgent medical concerns immediately and maintain strict confidentiality under privacy regulations like HIPAA. [1, 2]

Qualifications &

- Requirements

- Education: A high school diploma or GED is standard; associate degrees or specialized administrative certifications are preferred. [1, 2]

- Core Skills: Solid verbal communication, empathy for stressed or nervous visitors, multi-tasking, and computer literacy (including scheduling software and electronic medical records). [1, 2, 3]

- Knowledge: Familiarity with basic medical terminology and local privacy guidelines. [1, 2]

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Cell phone reimbursement

- Health insurance

- Paid sick time

- Provident Fund

Work Location: In person

📌 Receptionist (Ludhiana)
🏢 Doctor Sumita Sofat Hospital
📍 Ludhiana