Key Roles & Responsibilities:

Design, develop, and deliver training programs for new hires and existing employees across RCM functions.

Conduct process training on key RCM areas, including:

- Medical Billing
- AR Calling
- Eligibility Verification
- Authorization
- Payment Posting
- Denial Management

Prepare training materials, SOPs, process documents, assessments, and learning modules. Monitor trainee performance and conduct regular evaluations, quizzes, and feedback sessions.

Identify knowledge gaps and implement refresher training programs to improve team performance.

Collaborate with Operations and Quality teams to ensure training content aligns with client requirements and process updates.

Track training effectiveness through performance metrics, quality scores, and productivity improvements.

Provide floor support, coaching, and mentoring to employees to enhance process knowledge and operational efficiency.





Keep teams updated on industry trends, client requirements, compliance regulations, and process changes.

Assist in creating a continuous learning culture within the organization.

Requirements

✔ 6+ years of experience in the US Healthcare RCM industry

✔ Prior experience in Training, Learning & Development, or Process Training preferred

✔ Strong understanding of the end-to-end Revenue Cycle Management process

✔ Excellent communication, presentation, and facilitation skills

✔ Ability to create engaging training content and deliver effective learning sessions

Join Scale Healthcare and play a key role in developing high-performing RCM professionals.

Pay: ₹500,000.00 - ₹900,000.00 per year

Advantages

- Provident Fund

Work Location: In person

📌 RCM Process Trainer (Sahibzada Ajit Singh Nagar)
🏢 SGH Management India
📍 Sahibzada Ajit Singh Nagar