Quality Assurance & Process Auditor

Department: Quality Assurance / Operations Excellence

Location: Ahmedabad

Employment Type: Full-Time

Shift Requirement: Night Shift

Role Overview

We are seeking a detail-oriented and proactive Quality Assurance & Process Auditor to uphold operational excellence and product quality across our workflows. In this role, you will execute end-to-end process and product audits, lead Root Cause Analysis (RCA) for customer complaints, track quality metrics, and drive corrective frameworks through to full closure. You will work closely with Operations, Business Development, and Customer Support to identify process gaps and ensure continuous improvement.

Key Responsibilities

- Process & Product Auditing: Conduct and document regular process and product audits using written standard operating procedures (SOPs) as audit benchmarks. Track and ensure the timely closure of all identified non-conformances (NCs) according to plan.
- Root Cause Analysis & CAPA: Actively investigate customer complaints using structured Root Cause Analysis (RCA) methodologies. Partner with Operations teams to initiate, implement, and verify Corrective and Preventive Actions (CAPA).
- Quality Metrics Management: Maintain, track, and report on Quality Audit metrics to evaluate the ongoing effectiveness and compliance of both newly implemented and existing processes.
- Gap Identification & Continuous Improvement: Proactively identify process gaps and operational bottlenecks, recommend practical resolutions, and drive the entire quality improvement framework from initial assessment through to final closure.




- Cross-Functional Data Gathering & Execution: Collaborate with Business Development, Customer Support, and other internal functions to collect process data, monitor compliance, and ensure all delegated quality activities are carried out on schedule.

Qualifications & Skills
- Education & Experience: Bachelors degree in Relevant Field, e.g., Operations Management, Engineering, Business, or related discipline] with 1-3 years of experience in Quality Assurance, Process Auditing, or Operational Excellence.
- Technical Expertise: Solid working knowledge of basic statistical sampling schemes, audit frameworks, and industry quality standards.
- Analytical & Problem-Solving Skills: Hands-on experience performing Root Cause Analysis (e.g., 5 Whys, Fishbone/Ishikawa) and managing end-to-end CAPA lifecycles.
- Ownership & Execution: Demonstrated ability to take full accountability for audit frameworks, follow up on delegated tasks, and drive cross-functional initiatives to completion.
- Communication & Documentation: Robust written and verbal communication skills for clear audit documentation, NC reporting, and stakeholder alignment across departments.
- Shift Flexibility: Willingness and ability to work regular night shifts.

Role: Quality Assurance - Other, Industry Type: Internet (E-Commerce), Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Quality Assurance - Other Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Quality AssuranceQuality AnalysisQuality Check Quality ManagementQuality ControlQuality Audit

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