JD: Quality Audit Specialist - Digital Menu

Key Responsibilities

1. Menu Final Quality Control (QC): Perform stringent, on processed restaurant menus to ensure they are customer-ready and conversion-optimized on the Swiggy app..
2. Catalog Data Integrity & Sanity:

- Verify the correct application of the Swiggy-specific Category Taxonomy (e.g., correct placement of dishes into Main Course, Starters, Desserts, Beverages, Combos, etc.).
- Validate Cuisine tags and ensure menu items are accurately tagged with dietary flags (Veg/Non-Veg) and item customization options (add-ons, variants).
- Execute Menu Sanity Checks to confirm: logical pricing, correct item availability, no duplicate/irrelevant content, and adherence to promotional guidelines.

1. Dish Expertise & Description Review:

- Leverage strong domain knowledge of various Cuisines, popular Dishes, and their authentic descriptions (e.g., distinguishing between different biryanis, gravies, or regional specialties).
- Audit dish descriptions for clarity, grammatical accuracy, adherence to Swiggy content style guides.

1. Operational Performance Monitoring:

- Utilize internal dashboards and reporting mechanisms to track and analyze key quality metrics.
- Document and raise critical errors/process gaps using CRM or Swiggy's internal ticketing systems,



providing actionable feedback to upstream content/data entry teams.

1. Process Improvement: Participate actively in refining QC checklists, training materials, and catalog guidelines to proactively address recurring quality issues and elevate the overall partner experience.

Qualifications and Skills

- Education: Completion of an Undergraduate (UG) degree is mandatory.
- Prior catalog, content moderation, or QC experience in a fast-paced e-commerce or food-tech/food delivery environment is an added advantage.

- Domain Expertise
- Exceptional, demonstrated knowledge of cuisine types, regional dishes, ingredients, and preparation styles common in the Indian food landscape.
- Innately strong understanding of catalog structure and category taxonomy.
- Proven ability to conduct meticulous Menu sanity checks to ensure a flawless customer browsing experience.
- Technical & Analytical Skills:
- Hands-on experience in working with business intelligence dashboards to interpret quality metrics and audit performance.
- Proficient in using CRM or ticketing systems for logging and tracking issues.
- Excellent attention to detail, with solid analytical and problem-solving abilities.

📌 Quality Analyst (Bengaluru)
🏢 Swiggy
📍 Bengaluru