Quality Analyst (Sahibzada Ajit Singh Nagar)

13 Nov

SafeAeon

Sahibzada Ajit Singh Nagar

13 Nov

SafeAeon

Sahibzada Ajit Singh Nagar

Key Responsibilities

Listen and review recorded Sales and SOC calls

Evaluate calls based on quality standards and company guidelines

Ensure sales agents follow pitch, objection handling, and closing techniques

Check compliance with legal, regulatory, and data security policies

Verify accurate information is shared with customers

Ensure SOC agents follow incident response protocols and escalation procedures

Monitor professionalism, communication skills, and customer handling

Identify gaps in process, compliance, or performance

Provide structured feedback and coaching recommendations

Prepare quality scorecards and performance reports

Highlight training needs for both Sales and SOC teams

Track quality trends and suggest process improvements

📌 Quality Analyst (Sahibzada Ajit Singh Nagar)
🏢 SafeAeon
📍 Sahibzada Ajit Singh Nagar

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