Job highlights

- Experience in quality audits, call monitoring, and process improvement with robust communication skills
- Conduct audits, deliver quality sessions, prepare dashboards, support new team members, and drive process improvements
- CTC 30k-35k with in-hand 25k-30k

JD FOR QUALITY ANALYST

- To conduct audits and share feedback as per the assigned target.
- Participates in customer and client listening programs to identify customer needs and expectations.
- To take quality sessions as per the requirement.
- Conduct pre and post shift briefings and cascade the product and process updates on the floor.
- Do dipstick and knowledge level check activities on the floor.
- Prepare the quality dashboards and different kind of quality updates dissemination reports.
- Support and hand hold the new members in quality team.
- Coordinate with the QTL for product related updates.




- Highlight the gaps & red alerts of processes.
- To take quality sessions as per the requirement.
- Develop and drive process improvement plans.
- Provides inputs in improvement in quality.
- Designed the standard training process and modules conduct the batches and certification process.
- Provides actionable data to various internal support groups as needed.
- Designed the call monitoring formats and quality standards.
- Conduct the batches and certification process.
- Conduct internal and external calibrations with 0% variance.

Looking for immediate joiner Must have excellent Communication skills

6days working 10am- 7pm

Budget- 30k ctc to 35k ctc (inhand 25k to 30k)

Interested candidates can connect HR Sonam @ (phone hidden)

📌 Quality Analyst (New Delhi)
🏢 globiva
📍 New Delhi