Job highlights

- Graduate with 1+ year on-paper QA experience in BPO, skilled in Root Cause Analysis and QC tools like 7QC and Pareto Charts
- Conduct call audits, perform RCA, prepare quality reports, and collaborate with operations for service improvement
- Salary ₹5.0 LPA to ₹5.5 LPA

Subject: QA Openings | Teleperformance Bangalore |

Immediate Joiners

Hi,

We are hiring for Quality Analyst (QA) positions with Teleperformance, Bangalore.

Job Details

- Role: Quality Analyst (QA)

- Location: Bangalore

- Qualification: Graduate
- Experience: Minimum 1 year of on-paper QA experience
- Industry: BPO / Customer Support
- Salary: 5.0 LPA to 5.5 LPA

- Joining: Immediate Joiners Preferred

Roles & Responsibilities
- Conduct call audits to ensure quality standards are met.
- Perform Root Cause Analysis (RCA) to identify quality gaps and implement corrective actions.
- Utilize quality tools such as 7QC, CSAT, Pareto Charts, and Fishbone Diagrams for monitoring and improvement.




- Collaborate with operations teams to resolve customer complaints and enhance service quality.
- Prepare and maintain quality reports, dashboards, and performance insights.
- Conduct call calibrations and support continuous improvement initiatives.

Desired Candidate Profile
- 1-5 years of experience in a BPO/Call Center environment with a focus on Quality Assurance.
- Minimum 1 year of on-paper QA experience is mandatory.
- Robust understanding of QA processes, call monitoring, calibration, and reporting.
- Experience in conducting RCA, trend analysis, CSAT analysis, and implementing corrective actions.
- Good analytical, communication, and stakeholder management skills.
- Customer support process experience is preferred.

Interested candidates can share their updated resume at: [email protected]

(phone hidden)

Best Regards,

Ramya V

Recruitment Specialist II

Teleperformance

📌 Quality Analyst (BPO) (Bengaluru)
🏢 TP
📍 Bengaluru