Job highlights

- Collaborate with trainers to develop targeted training programs based on audit findings.

Job Requirements : . 1-6 years of experience in a BPO or call center environment

Roles and Responsibilities :

- Conduct call audits to ensure compliance with quality standards and regulations.

- Monitor calls to identify areas for improvement in customer service, sales techniques, and product knowledge.

- Analyze data from call recordings to provide insights on agent performance and suggest training needs.

- Collaborate with trainers to develop targeted training programs based on audit findings.

Job Requirements :

- 1-6 years of experience in a BPO or call center workplace.

- Robust understanding of quality assurance principles and practices.

- Excellent communication skills for effective collaboration with agents, managers, and other stakeholders.

📌 Quality Analyst (Navi Mumbai)
🏢 globiva
📍 Navi Mumbai