Technical QA Lead

Experience: 8+ Years

Domain: Retail / Retail E-commerce

Application: Web and Windows-based Applications

Job Summary

We are looking for a hands-on Technical QA Lead with 8+ years of experience in software testing, automation, and team leadership. The candidate should be capable of leading the

QA team while actively contributing to automation, technical troubleshooting, production issue management, and application support.

Experience in retail applications covering POS, Product Management, Sales Order

Management, Logistics, and E-commerce is highly preferred.

Key Responsibilities

- Lead and manage the QA team, including task allocation, mentoring, training, and

performance monitoring.
- Drive end-to-end testing activities, including functional, regression, integration, and

automation testing.
- Develop and maintain automation frameworks for both Web and Windows

applications.
- Hands-on experience with Selenium / Playwright and API testing using Postman.
- Handle customer calls, communicate testing progress, and provide clear QA status

reports.
- Lead complex production issue triage, identify reproduction steps, analyze potential

root causes, and suggest solutions.
- Lead the application support track, manage incidents, monitor SLAs, and

coordinate issue resolution.
- Perform database validation and troubleshooting using SQL; should be capable of

writing complex SQL queries.
- Drive AI adoption in QA activities, leveraging AI tools for test case generation,

automation scripting, debugging, defect analysis, and productivity improvement.
- Coordinate with development, business, and support teams to ensure application

quality and stability.





Required Skills

- 8+ years of experience in Software Testing and Quality Assurance.
- Strong experience in QA team leadership with hands-on technical involvement.
- Web automation experience using Selenium / Playwright.
- Experience in Windows/Desktop application testing and automation.
- API testing using Postman.
- Strong SQL knowledge, including complex queries, joins, subqueries, and CTEs.
- Experience with JIRA and other test management tools.
- Experience in production support, defect triage, and root cause analysis.
- Valuable customer communication and stakeholder management skills.
- Practical exposure to AI tools and their application in software testing.

Good to Have
- Performance and load testing experience using JMeter or any relevant tools.
- Experience with CI/CD pipelines and automation integration.
- Strong understanding of Retail / Retail E-commerce business processes, especially

POS, Logistics, Product Management, and Sales Order Management. Key Expectation A technically strong, hands-on QA Lead who can independently drive QA activities, lead and mentor the team, handle customer interactions, troubleshoot critical production issues, manage application support, and continuously improve testing eUiciency through automation and AI adoption.

Educational Qualification

Bachelor s degree in Computer science/engineering / MCA with strong academic records.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 QA Test Lead (Pune)
🏢 KogniVera
📍 Pune