About the Role

Network Intelligence The Digital Security Company is looking for a Project Manager to join our PMO in Pune. You will own a portfolio of cybersecurity and AI-related projects for multiple US customers, act as the primary point of contact for global stakeholders, and make sure every engagement is delivered on scope, on time and with high customer satisfaction.

Roles & Responsibilities

- Portfolio & Project Management – Own end-to-end delivery of a portfolio of cybersecurity and AI-related projects for multiple US customers: planning, scheduling, resourcing, budgeting, risk management and reporting.
- Global Customer Engagement – Act as the primary point of contact for global customers; run kick-offs, status reviews, steering meetings and quarterly business reviews (QBRs); build strong relationships with stakeholders up to CXO level.
- Escalation Management – Own complex customer escalations end to end: drive root-cause analysis, coordinate cross-functional resolution, communicate transparently and close the loop with the customer.
- Customer Centricity – Champion the customer's perspective internally, ensure high satisfaction and proactively identify opportunities to add value, expand engagements and improve retention.
- Cybersecurity Delivery – Work closely with security consultants and technical leads on VAPT, cloud security, security assessment and remediation engagements; ensure deliverables meet scope, quality and timeline commitments.
- AI Enablement – Use AI / GenAI tools for planning,



reporting and productivity; support customers on AI-related projects and understand the associated security and governance considerations.
- Stakeholder Communication & Reporting – Translate technical findings and project status into transparent, actionable updates for customer executives and internal leadership; maintain accurate documentation, dashboards and metrics.
- Governance & Continuous Improvement – Apply project management best practices (Agile / Scrum / Waterfall as appropriate), drive process improvements and mentor junior PMO / project team members.

Required Skills & Eligibility
- Graduate in any discipline.
- Minimum 4 years of overall experience, including at least 2 years managing global (US / international) customers and a portfolio of concurrent projects.
- Excellent verbal and written communication – articulate, confident and structured with senior stakeholders.
- Proven experience working with customers across time zones.
- Ability to manage multiple concurrent projects / accounts – tracking scope, schedule, budget, risks and quality.
- Good working knowledge of cybersecurity domains (VAPT, cloud security, security assessments, compliance) to converse credibly with customers and technical teams.
- Well versed with AI / Generative AI – use cases, AI-related risks, and AI tools for delivery and productivity.
- Demonstrated ability to handle complex customer escalations end to end, with a customer-centric, solution-oriented approach.

Preferred
- PMP, CSM or PRINCE2 certification (preferred, not mandatory).

Preferred candidate profile [email protected]

📌 Project Manager PMO (Pune)
🏢 Network Intelligence India
📍 Pune