Job Summary The Project Manager will be responsible for the end-to-end delivery of digital, automation, and AI-enabled programs, ensuring strict adherence to scope, cost, quality, timelines, and defined business outcomes.

Responsibilities

- The role demands a solid foundation in production support, product implementation, and domain-led transformation initiatives, complemented by hands-on experience with modern, AI-driven and digital delivery models.
- The incumbent should have effectively managed production support engagements with a strong focus on SLA adherence, operational stability, and issue resolution.
- Additionally, the role requires proven experience in product implementation programs, including deep understanding of client requirements, execution of fit-gap analysis, and successful delivery through a balanced approach of base product configuration, customization,



and new development.
- The candidate should also have been a core member of implementation teams across one or more domains such as Business Process Management (BPM), Finance & Accounting (F&A;), ITIL/Service Management frameworks, or Customer Service Management (CSM).
- Furthermore, the role requires the ability to manage AI, GenAI, automation, and data-led solutions, working closely with business, operations, and technology stakeholders to drive measurable value while ensuring governance, compliance, and post-production success.

Educational Requirement

Graduate

Preferred Skills

- BPM->Leadership - JL6B

Service Line

BPO Service Line

📌 Project Manager (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru