Summary The Project Manager, UM Implementations, under general direction, is responsible for overseeing the implementation of new clients and products. The role develops, drives, coordinates, and manages implementation activities and timelines across multiple concurrent projects and all Corro Clinical business lines, balancing competing client and internal priorities.

The Project

Manager oversees the operational work required for implementation and coordinates with IT, Strategic Advisors, and team leads to ensure accurate configuration, data integrity, and successful go-live.

Responsibilities include developing project plans and timelines, leading project activities, ensuring projects adhere to timelines and scope, coordinating and developing client deliverables, leading meetings, recommending process improvements, and providing executive-level status updates. The role also trains and assists new Operations Support Specialists, Operations Support Coordinators, and Project Coordinators, and maintains training materials.

Responsibilities

Implementation Delivery

- Develop project requirements, plans, and timelines based on project scope.
- Manage project timelines and activities to ensure projects are completed on time and within scope.
- Review and establish ongoing project priorities, manage client priorities, identify barriers affecting timelines, and work with internal and external teams to build a roadmap for resolution.
- Attend client implementation calls; lead operational demos and client education.
- Coordinate and develop client deliverables.




- Facilitate meetings among internal staff and external business partners to align communication and expectations around project business objectives.
- Resolve complex issues with minimal supervision.

Operational Oversight and Systems Integration

- Oversee the operational requirements of client system integrations, including ETLs, API workflows, and administrative case entry processes.
- Coordinate with IT, Strategic Advisors, and team leads to ensure accurate configuration and data integrity.
- Plan and lead operational readiness, testing, and go-live support.

Reporting and Governance

- Monitor, report on, and analyze implementation performance, and share findings with management across teams.
- Provide executive-level updates on progress, risks, and resource needs.
- Lead post-project evaluations, capture lessons learned, and ensure KPIs are aligned after go-live.
- Follow departmental project management standards, documentation, and intake processes.

Process Improvement and Knowledge Management

- Assist with the organization and prioritization of operational projects that improve both internal and client productivity.
- Recommend process improvements based on implementation performance and lessons learned.
- Create training materials and maintain a repository of Standard Operating Procedures and Best Practices within Operations Implementation.




- Train and support new Operations Support Specialists, Operations Support Coordinators, and Project Coordinators; assist team members with questions.
- Serve as a subject matter expert for key operational practices.

Cross-Functional Collaboration

- Coordinate projects that require consultation with cross-departmental business and technical teams.
- Work in a fast-paced environment and adapt quickly to process changes.
- Take on additional responsibilities that correlate with the growth of the company.

Skills

- 3-5 years experience
- Demonstrated experience managing multiple concurrent projects, including scope, schedule, risk, and stakeholder management
- Working knowledge of system integrations (ETLs, APIs) and testing and go-live practices
- Ability to translate technical requirements for operational audiences, and the reverse
- Experience building status reports, dashboards, and executive updates
- Familiarity with Utilization Management workflows
- Strong people skills; friendly, approachable, and works well with a variety of personalities
- Superb organizational and time management skills; actively seeks out issues to resolve to improve departmental productivity
- Attention to detail and thoroughness
- Ability to manage multiple emails and track deliverables
- Exceptional written and verbal communication
- Outstanding customer service skills
- Excellent critical thinking skills
- Extremely organized, action oriented, and deadline driven
- Works independently and as a team player in an open, fast-paced, team-oriented environment
- Strict adherence to HIPAA/HITECH compliance and confidentiality

📌 Project Manager (Noida)
🏢 CorroHealth
📍 Noida