Job highlights

- 15+ years in IT/Digital/Engineering Services with P&L; ownership and experience managing global delivery for strategic tech accounts
- Lead delivery and financial performance for $5M+ accounts, manage customer relationships, drive AI-led innovation, and develop high-performing teams

Job Title- Manager Consulting Delivery Exp- 15+ yrs

Location - Bangalore

Looking for Immediate joiners preferred

Role Summary : Manager Consulting Delivery to lead a portfolio of strategic Technology Industry accounts. End-to-end ownership of customer delivery, business performance, account profitability, client satisfaction, talent development, and growth across large global customers. Act as the single-point executive accountable for delivery of excellence, P&L; performance, customer relationship management, operational governance, and portfolio expansion.

Trusted advisor to customer executives while driving AI-led innovation, and business growth.

Key Responsibilities

1. Strategic Account Leadership

- Own delivery management for a portfolio of medium ($5M) strategic accounts.
- Establish executive relationships with customer stakeholders across business, technology, engineering, and operations organizations.
- Align delivery outcomes with customers' strategic business objectives.
- Act as the executive escalation point for all delivery-related matters.

2. P&L; Ownership and Financial Accountability

- Manage full P&L; responsibility across assigned accounts.
- Drive revenue growth, profitability, margin improvement, and working capital optimization.
- Ensure predictable financial performance through rigorous operational reviews and forecasting.
- Lead commercial negotiations related to change requests, renewals, extensions, and expansion opportunities.

3. Delivery Excellence

- Drive execution excellence across Application Services, Engineering Services, AI, Digital Engineering, and Managed Services engagements.
- Ensure delivery commitments are achieved across cost, quality,



schedule, SLA, and business outcomes.
- Proactively manage delivery risks, customer escalations, contractual obligations, and service performance.
- Establish robust governance frameworks and executive review mechanisms.

4. Customer Relationship Management

- Build and sustain trusted advisor relationships with customer executives including Product Leaders, and Business Executives.
- Drive customer satisfaction, executive engagement, and long-term strategic partnerships.
- Lead regular business reviews, strategic planning sessions, and customer innovation workshops.
- Develop deep understanding of customer priorities, business challenges, and transformation roadmaps.

5. Growth and Business Expansion

- Serve as a catalyst for growth by identifying and converting new opportunities within existing accounts.
- Lead cross-sell and upsell initiatives across service lines.
- Drive account mining initiatives and create multi-year account growth plans.

6. Transformation and Innovation

- Introduce innovative operating models that improve customer outcomes and delivery efficiency.
- Promote adoption of reusable assets, accelerators, and automation frameworks.

7. Leadership and Talent Development

- Build and lead high-performing delivery teams.
- Develop future delivery leaders through mentoring and coaching.
- Drive employee engagement, retention, succession planning, and capability development.
- Foster a culture of accountability, collaboration, continuous learning, and customer centricity.

8. Governance and Risk Management





- Establish effective delivery governance structures at account levels.
- Ensure compliance with contractual, security, regulatory, and organizational requirements.
- Drive proactive risk identification and mitigation.
- Provide executive-level reporting on delivery, financial, and customer performance.

Required Experience

Mandatory

- 14+ years of IT Services, Engineering Services, Digital Transformation, or Managed Services experience.
- Minimum 4+ years in delivery leadership roles managing medium to large global accounts.
- Demonstrated experience leading strategic technology customers such as Microsoft, ServiceNow, Salesforce, Adobe, Oracle, or comparable enterprises.
- Proven P&L; ownership of accounts or account portfolios.
- Solid track record of account growth, customer retention, margin improvement, and delivery excellence.
- Experience working with GCC and its growth.
- Experience managing global delivery organizations across multiple geographies.
- Experience leading programs involving engineering, cloud, applications, AI, infrastructure, and managed services.

Domain Expertise : The candidate should possess strong understanding of one or more of the following:

- Manufacturing
- GCC setup
- SaaS Platforms
- AI & Automation
- Data & Analytics
- Application Development & Maintenance
- Platform Modernization

Key Leadership Competencies

- Strategic Thinking
- Commercial Acumen
- Customer Centricity
- Growth Mindset
- Outcome Orientation
- Financial Management
- Stakeholder Management
- Business Transformation Leadership
- Influencing and Negotiation Skills
- Talent Development
- Innovation and Change Leadership

Success Measures

- Revenue Growth
- Gross Margin Achievement
- P&L; Performance
- Customer Satisfaction (CSAT/NPS)
- Account Expansion and New Bookings
- SLA and Delivery Performance
- Employee Engagement
- Delivery Quality Metrics
- Executive Relationship Strength
- Innovation and Transformation Outcomes

📌 Project Manager (Bengaluru)
🏢 CGI
📍 Bengaluru