Role: Project Head

Role purpose. Own the end-to-end delivery of multiple projects, ensuring each engagement is completed on time, within scope and within budget while meeting governance, quality, security and compliance expectations.

Department

Reporting to : Director of Project Management

Location and work mode :Mohali

Shift options : 11:00 AM-8:00 PM; 3:00 PM-12:00 AM; or 6:00 PM-3:00 AM, based on project needs

Experience :12+ years in project management, including at least 3 years in a senior or lead role

Hiring context :New hire for upcoming projects; project/client assignment to be confirmed

What you will own

Project delivery and planning

- Lead multiple end-to-end projects from initiation and planning through execution,

implementation, handover and closure.

- Define project scope, outcomes, milestones, schedules, budgets, resource plans, dependencies and acceptance criteria in partnership with business and delivery teams.
- Select and apply Agile, Waterfall or hybrid delivery methods appropriate to the project, client and risk profile.

Cross-functional leadership

- Coordinate development, QA, operations and business teams to maintain delivery alignment and remove execution blockers.
- Lead and support project teams of approximately 10-25 members, including remote and distributed contributors; set clear expectations, resolve conflict and sustain accountability.
- Balance workload, capability and priorities across assigned resources, escalating capacity or skill gaps early.

Stakeholder and client engagement

- Build trusted relationships with clients, business leaders and delivery stakeholders;

communicate progress, decisions, risks and trade-offs clearly.

- Facilitate client workshops, requirement-gathering sessions,



virtual working sessions and solution walkthroughs that produce transparent, actionable outcomes.
- Translate business needs into delivery plans and manage expectations when scope, timing, budget or dependencies change.

Governance, risk and performance

- Maintain complete and current project documentation, including plans, status reports, decision logs, risks, issues, actions, dependencies and change records.
- Proactively identify delivery, operational, security and compliance risks; assign ownership, drive mitigation and escalate material issues promptly.
- Monitor project performance against scope, schedule, budget, quality and agreed metrics; provide concise, decision-ready reporting to leadership and clients.
- Ensure project execution follows applicable governance, quality, performance, security and compliance standards.

Continuous improvement and automation

- Identify opportunities to improve delivery practices, project controls, reporting and resource allocation, then lead practical implementation of the agreed changes.
- Use automation tools and techniques to reduce routine administration, improve reporting accuracy and increase delivery visibility.
- Promote lessons learned, reusable practices and disciplined adoption of project management tools across teams.




- Undertake additional responsibilities assigned by the Director in line with business and project priorities.

Candidate profile

Experience and capability

- 12+ years of project management experience, including at least 3 years in a senior or lead role in CCM industry.
- Demonstrated experience managing budgets, schedules, resources, risks and delivery dependencies across complex projects.
- Proven business analysis capability and experience engaging senior stakeholders and clients.
- Strong leadership, team management and conflict-resolution capability, ideally with teams of 10-25 members.
- Experience leading remote or distributed teams and facilitating effective virtual workshops.
- Excellent analytical, problem-solving, written communication and verbal communication skills.

Education, certifications and methods

- B.Tech in Computer Science, Information Technology or a related field, MBA, or MCA.
- A recognized project management certification such as PMP, PRINCE2, CSM or equivalent.
- Strong working knowledge of Agile, Waterfall and hybrid delivery methodologies; an Agile or

Scrum certification is highly desirable.

- Proficiency with project management tools such as Microsoft Project, Jira, Trello, Smartsheet or comparable platforms.

Preferred exposure

- Understanding of the CCM domain and prior experience delivering CCM projects.
- A track record of process innovation, continuous improvement, reporting automation or resource-allocation improvement.

Core competencies

- Delivery ownership and commercial awareness
- Stakeholder influence and client orientation
- Structured planning, analysis and decision-making
- Team leadership, collaboration and conflict resolution
- Risk discipline, governance and attention to detail

📌 Project Head (Sahibzada Ajit Singh Nagar)
🏢 ManpowerGroup Services India Private
📍 Sahibzada Ajit Singh Nagar