Company Description ProofSlate provides governance and orchestration infrastructure for inter-institutional academic delivery in India, enabling credit-bearing programmes to scale across institutions while preserving academic ownership. As the designated orchestration partner for IIT Kharagpur’s Board of Governors-approved Platinum Jubilee Outreach Course Network (OCN), ProofSlate enables IIT KGP faculty-designed Micro-Specialisations to reach partner universities and education platforms across India.

As we expand our programme portfolio and university partnerships, we are looking for a proactive, organised and versatile individual to support programme delivery, student engagement, campus activities, marketing and business development.

Website: www.proofslate.com

Role Description As a Program Operations Associate, you will be working on operations of launching and delivering a new micro-specialisation. We’re looking for an organised, detail-oriented Program Operations Associate to support the end-to-end delivery of academic programmes. You’ll coordinate with faculty, students, partner universities, technology vendors and internal teams to keep programme activities on schedule and resolve operational issues.

This is a hands-on role suited to someone who takes ownership, follows through reliably and enjoys making complex processes run smoothly.

Qualifications

Programme and LMS Operations

- Set up and maintain programmes on the Learning Management System (LMS), including learner enrolment, course configuration, content uploads and schedules.
- Maintain programme calendars, trackers, records, documentation and standard operating procedures.
- Track onboarding, attendance, assessment participation and learner progress; follow up on gaps and escalate risks.




- Coordinate with LMS/SIS vendors and internal & external teams to resolve access, content, assessment and platform issues.

Live Sessions, Assessments and Exams

- Coordinate session readiness with faculty, teaching assistants, partner universities and operations teams.
- Support assessment and examination preparation, including communications, test runs, technical checks, logistics and exam-day coordination.
- Travel to partner university campuses when required to support examinations, monitor programme delivery and resolve on-ground issues.

Student and Stakeholder Support

- Day-to-day coordination with IIT faculty and partner universities.
- Act as a point of contact for routine student queries related to onboarding, LMS access, schedules, assessments and programme processes.
- Track and resolve learner issues by coordinating with faculty, university coordinators, vendors and internal stakeholders.
- Monitor attendance and participation, proactively follow up with students who may be falling behind, and escalate cases requiring additional support.
- Maintain clear, timely communication and ensure action items are followed through to closure.

Continuous Improvement and Reporting

- Prepare operational updates and reports, maintain accurate records, and flag risks or delays early.
- Identify recurring issues and recommend practical improvements to workflows, checklists and programme processes.
- Support programme reviews by consolidating feedback, open issues and follow-up actions.




- Working with academic, technology, LMS and university teams to resolve operational issues.

Requirements

Must have

- Bachelor’s degree in any discipline.
- 1-3 years of experience in programme coordination, operations, student support or a related role.
- Strong written and verbal communication skills in English.
- Excellent organisation, attention to detail, and follow-through.
- Ability to manage multiple tasks, work to deadlines and solve operational problems in a fast-paced environment.
- Comfort working with students, faculty, university administrators and vendors.
- Working knowledge of Google Workspace or Microsoft Office, especially spreadsheets and presentations.
- Willingness to travel to IIT Kharagpur and partner university campuses when required.

Good to have

- Experience in EdTech, higher education or academic programme delivery.
- Familiarity with LMS platforms, online assessments and student information systems.
- Experience with project or collaboration tools such as Asana, Zoho or similar platforms.

Employment type: Full time

Working hours: 9:30 AM - 6:30 PM IST, five days a week.

Location: Kolkata, West Bengal, India.

Work Model: Hybrid, with a combination of remote work and on-site responsibilities.

The role will require working from home on designated days and travelling to partner university campuses and IIT Kharagpur on certain days, depending on academic schedules, programme requirements and operational needs.

Candidates should be comfortable with periodic travel to university campuses and working closely with faculty, university representatives and internal teams in person.

To apply: Please share your CV and a brief note on your relevant operations experience to [email protected].

📌 PROGRAM OPERATIONS ASSOCIATE (Kolkata)
🏢 ProofSlate
📍 Kolkata