Position: Program Manager-Omni-Channel (F2F interviews on 14th November), Hyderabad

Department: Product Management - Pharma Experience: 3 to 5 years Job Type: Full Time Number of Positions: 1 Location: Hyderabad

Skill Set

Program Manager, Project Management, ERP System, Product Roadmap, BRD/FRD, UAT Plans, Vendor Coordination, Reporting & Governance, Program Delivery, Excel/BI Powerpoint, Jira/Azure Devops, Good Communication skills, Stakeholder Management

Role Summary

We are looking for a Program Manager who will own the product roadmap and drive delivery across multiple concurrent initiatives spanning omni-channel commerce, supply chain (SCM) and customer experience enhancement. The role bridges business, technology and operations teams, and turns strategy into clearly defined, well-documented and on-time outcomes.

Key Responsibilities

- Product ownership: Own the product vision, backlog and roadmap for assigned platforms; write requirements, prioritize features and define success metrics. • Program delivery: Plan and run multiple initiatives in parallel (omni-channel, SCM, customer enhancement) covering scope, timelines, dependencies, risks and budgets. • Stakeholder management: Work with Inventory, SCM, Category, Finance, Operations, Marketing and vendor teams; keep senior leadership informed with crisp updates. • Documentation: Prepare BRDs/FRDs, process flows, UAT plans, SOPs, release notes and training material. • Reporting and governance: Maintain trackers, RAG dashboards and steering-committee decks; escalate risks and issues early. • Rollout and adoption: Coordinate UAT, go-live, store/user training and post-launch stabilization; track adoption and perks. • Vendor coordination: Manage vendor and implementation partners on deliverables, SLAs and change requests. • Continuous improvement: Use data and user feedback to improve processes, products and customer journeys.

Required Qualifications





- Bachelor’s degree in engineering, IT, Business or a related field (MBA / PMP / CSM / PRINCE2 is a plus). • 3 yo 4 years of experience in product or project management within retail, pharma, FMCG or e-commerce. • Hands-on exposure in ERP, POS, OMS, WMS or supply chain systems. • Proven record of delivering cross-functional initiatives end to end.

Key Skills

- Communication: Clear written and verbal communication; confident in presenting to senior leadership and facilitating cross-functional discussions. • Documentation: Structured, accurate and audience-appropriate documents, from detailed FRDs to one-page executive summaries. • Planning and prioritisation: Strong at managing multiple workstreams, dependencies and competing priorities. • Analytical ability: Comfortable with data; skilled in Excel/BI tools and in turning data into insights and decisions. • Tools: Excel, PowerPoint, JIRA/Azure DevOps or similar; basic SQL and process-mapping tools preferred. • Ownership and problem-solving: Proactive, accountable, solution-oriented and able to work with ambiguity. • Collaboration: Influences without authority and builds trust across business and technology teams.

Good to Have

Knowledge of retail pharmacy operations, e-pharmacy / omni-channel models, inventory and replenishment, and regulatory/data-privacy basics (e.g., DPDPA); Agile and Waterfall experience.

Success Measures

On-time and on-budget delivery of initiatives; quality of documentation and governance; stakeholder satisfaction; product adoption and business benefits achieved (e.g., fill rate, online order growth, customer experience scores).

Additional Information

- This is 6 days work from office role in Hyderabad • Interview mode: 3 rounds F2F (in one day) - Mandatory

Required Qualification: Bachelor’s degree in engineering, IT, Business or a related field (MBA / PMP / CSM / PRINCE2 is a plus)

With the largest pharmacy retail chain in India with a strong Technology Infrastructure

📌 Program Manager-Omni-Channel-PHARMAF interviews on 14th November), Hyderabad
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📍 Hyderabad