We're sorry, this link is no longer valid. Close Your session has expired due to inactivity. Close the session expired notification {{bellNumber}} notifications and messages {{bellNumber}} current notifications or messages ❮ ❯

{{welcomeTitle.replace('[FIRSTNAME]',( !(ProfileDetails.PreferredName == '' || ProfileDetails.PreferredName == null) ? ProfileDetails.PreferredName : (ProfileDetails.FirstName!=null?ProfileDetails.FirstName:""))).replace('[LASTNAME]',(ProfileDetails.LastName!=null?ProfileDetails.LastName:""))}}

{{nonLoggedInWelcomeTitle}}

Welcome {{dynamicStrings.Link_ClearAll}}

- Job Search Job Search Options expanded Job Search Options collapsed
- {{facet.Description}} {{facet.Name}} Options expanded {{facet.Name}} Options collapsed

Close Back

{{oActiveFacet.Description}}

Job Search

{{dynamicStrings.Link_ClearAll}}

Close {{refineResultsText}} Sign inDon't have an account yet? Back Save this search

{{refineResultsText}}

Clear

Jobs Map

{{jobsHeading}}

{{jobsHeading}}

{{jobsHeading}}

matched for resume

{{selectedResume}} List Layout Card Layout Table Layout {{filtersAppliedText}} : {{op.OptionName}} Remove selection - : {{op.OptionName}} Search Criterion : {{op}} None Location Criterion : {{op}} None {{ dynamicStrings.Lbl_RefineSearch.replace('[jobcount]', JobListCount) }} {{tgSettings.SortTextLabel}} Shortcuts After your selection, please press ESC key in order to apply or take other actions.

Loading

Jump to selected job details

- Featured Job Allows Referral {{dynamicStrings.Lbl_JobShare.replace('[JobTitle]',oQ.Value)}} {{dynamicStrings.Lbl_JobURL.replace('[JobTitle]',oQ.Value)}} {{dynamicStrings.Lbl_CopyJobShare.replace('[JobTitle]',oQ.Value)}} {{dynamicStrings.Lbl_CloseJobShare.replace('[JobTitle]',oQ.Value)}}
- There are no jobs that match your criteria

{{tgSettings.ShowMoreText}} {{tgSettings.SearchResultsApplyToJobButtonText}} Save {{sendToFriendButtonText}} Refer {{filtersAppliedText}} : {{op.OptionName}} Remove selection - : {{op.OptionName}} You have already applied for this job. Check application statusCheck your applications. Application limit reached. {{LimitExceededMessage}} Close Close Return to selected search result Share Recommended Jobs for You Job share URL Copy Job URL Close Job share dialog. View Similar Jobs Recommended Jobs for You Featured Job Allows Referral

View application statusView your applications {{tgSettings.JobDetailsApplyButtonText}} Quick Apply Easy Apply Save {{jobDetailsButtonText}} Refer Show related jobs Featured Job Allows Referral

Sales Operations Manager | HCL Technologies

Quick Apply

Close {{dynamicStrings.Link_ClearAll}}

- Job Search Job Search Options expanded Job Search Options collapsed
- {{facet.Description}} {{facet.Name}} Options expanded {{facet.Name}} Options collapsed

Close Back

{{oActiveFacet.Description}}

Job Search

{{dynamicStrings.Link_ClearAll}}

Close {{refineResultsText}} Sign inDon't have an account yet? Back Save this search

{{refineResultsText}}

Clear

Jobs Map

{{jobsHeading}}

{{jobsHeading}}

{{jobsHeading}}

and

matched for resume

{{selectedResume}} List Layout Card Layout Table Layout {{filtersAppliedText}} : {{op.OptionName}} Remove selection - : {{op.OptionName}} Search Criterion : {{op}} None Location Criterion : {{op}} None {{dynamicStrings.Lbl_RefineSearch.replace('[jobcount]',JobListCount)}} {{tgSettings.SortTextLabel}} Shortcuts After your selection, please press ESC key in order to apply or take other actions. Loading

- Featured Job Allows Referral {{dynamicStrings.Lbl_JobShare.replace('[JobTitle]',oQ.Value)}} {{dynamicStrings.Lbl_JobURL.replace('[JobTitle]',oQ.Value)}} {{dynamicStrings.Lbl_CopyJobShare.replace('[JobTitle]',oQ.Value)}} {{dynamicStrings.Lbl_CloseJobShare.replace('[JobTitle]',oQ.Value)}}
- There are no jobs that match your criteria

{{tgSettings.ShowMoreText}} {{tgSettings.SearchResultsApplyToJobButtonText}} Save {{sendToFriendButtonText}} Refer {{filtersAppliedText}} : {{op.OptionName}} Remove selection - : {{op.OptionName}} Back You have already applied for this job. Check application statusCheck your applications. Application limit reached. {{LimitExceededMessage}} Close Featured Job Allows Referral

Previous Job There are no previous jobs in this list. Share Recommended Jobs for You Job share URL Copy Job URL Close Job share dialog. View Similar Jobs Featured Job Allows Referral

1657916BR

Featured Job Allows Referral

Sales Operations Manager

Role Summary





HCLSoftware is seeking an experienced CMDB Analyst / CMDB Librarian with 10-15 years of experience in IT Service Management (ITSM), Configuration Management, and CMDB governance. This techno-functional role is responsible for ensuring the accuracy, integrity, and currency of the Configuration Management Database (CMDB), which serves as the intelligence backbone for Service Operations and Service Delivery processes rather than a passive data store.

The ideal candidate will possess a strong blend of process knowledge, technical expertise, and stakeholder management skills to remediate the gaps identified in the CMDB Assessment Report, drive CMDB maturity, and sustain data governance and service mapping through live operational processes.

Key Responsibilities

Own CMDB lifecycle, data quality, and stewardship across discovery, completeness, and currency, and govern the enterprise CMDB for accuracy and compliance.

Manage Configuration Items (CIs), CI relationships, service maps, and lifecycle controls.

Establish and maintain Configuration Management standards, policies, and governance frameworks.

Remediate all gaps identified in the CMDB Assessment Report, and drive CMDB health, data quality, reconciliation, audit, and remediation activities.

Collaborate with infrastructure, cloud, application, security, and operations teams to maintain accurate configuration data, including the CI-relationship data that security and compliance management consume.

Support Service Operations and Service Delivery processes (service operations, service fulfilment, change and release, and availability and capacity management) through closed-loop CMDB utilization.

Lead service mapping, discovery, and dependency mapping initiatives, using discovery, to improve service visibility.

Support the ground-up CMDB re-implementation and maintain continuity for existing CMDB users, such as Security Compliance, until the new system is fully ready for use.

Develop and publish CMDB performance metrics, dashboards, and governance reports.

Identify opportunities for process automation and continual improvement.

Required Experience & Skills

10-15 years of experience in ITSM, Configuration Management, Asset Management, or Service Operations.

Extensive experience managing enterprise CMDB environments and Configuration Management processes.

Strong understanding of ITIL practices, CMDB data models, CI lifecycle management, and governance.

Hands-on experience with CMDB discovery, service mapping, data reconciliation, and reporting.

Experience working with complex enterprise infrastructure, applications, cloud, and hybrid environments, including data center service production.

Strong analytical, troubleshooting, and stakeholder management capabilities.

Preferred Technical Expertise

ServiceNow CMDB, Discovery, and Service Mapping

BMC Helix CMDB

HCL Software Service Management Solutions

IT Asset Management (ITAM), including utility and warranty management

Cloud Platforms (Azure, AWS, GCP)

Automation, Integrations, and Data Governance Tools

Reporting and Dashboarding Solutions

Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.

ITIL Foundation or Intermediate certification preferred.

Key Competencies

Configuration & Asset Management

CMDB Governance and Data Quality

Service Mapping & Dependency Management

Closed-Loop CMDB Operations

Process Improvement & Operational Excellence

Stakeholder Management

Problem Solving & Analytical Thinking

Communication & Collaboration

(1.) To lead the design, development, and execution of sales MIS systems and dashboards, accountable for sales governance processes. (2.) To conduct advance level analysis of sales pe

Designation

Program Manager I

(Posting).

Role Summary

HCLSoftware is seeking an experienced CMDB Analyst / CMDB Librarian with 10-15 years of experience in IT Service Management (ITSM), Configuration Management, and CMDB governance. This techno-functional role is responsible for ensuring the accuracy, integrity,



and currency of the Configuration Management Database (CMDB), which serves as the intelligence backbone for Service Operations and Service Delivery processes rather than a passive data store.

The ideal candidate will possess a strong blend of process knowledge, technical expertise, and stakeholder management skills to remediate the gaps identified in the CMDB Assessment Report, drive CMDB maturity, and sustain data governance and service mapping through live operational processes.

Key Responsibilities

Own CMDB lifecycle, data quality, and stewardship across discovery, completeness, and currency, and govern the enterprise CMDB for accuracy and compliance.

Manage Configuration Items (CIs), CI relationships, service maps, and lifecycle controls.

Establish and maintain Configuration Management standards, policies, and governance frameworks.

Remediate all gaps identified in the CMDB Assessment Report, and drive CMDB health, data quality, reconciliation, audit, and remediation activities.

Collaborate with infrastructure, cloud, application, security, and operations teams to maintain accurate configuration data, including the CI-relationship data that security and compliance management consume.

Support Service Operations and Service Delivery processes (service operations, service fulfilment, change and release, and availability and capacity management) through closed-loop CMDB utilization.

Lead service mapping, discovery, and dependency mapping initiatives, using discovery, to improve service visibility.

Support the ground-up CMDB re-implementation and maintain continuity for existing CMDB users, such as Security Compliance, until the new system is fully ready for use.

Develop and publish CMDB performance metrics, dashboards, and governance reports.

Identify opportunities for process automation and continual improvement.

Required Experience & Skills

10-15 years of experience in ITSM, Configuration Management, Asset Management, or Service Operations.

Extensive experience managing enterprise CMDB environments and Configuration Management processes.

Strong understanding of ITIL practices, CMDB data models, CI lifecycle management, and governance.

Hands-on experience with CMDB discovery, service mapping, data reconciliation, and reporting.

Experience working with complex enterprise infrastructure, applications, cloud, and hybrid environments, including data center service production.

Strong analytical, troubleshooting, and stakeholder management capabilities.

Preferred Technical Expertise

ServiceNow CMDB, Discovery, and Service Mapping

BMC Helix CMDB

HCL Software Service Management Solutions

IT Asset Management (ITAM), including utility and warranty management

Cloud Platforms (Azure, AWS, GCP)

Automation, Integrations, and Data Governance Tools

Reporting and Dashboarding Solutions

Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.

ITIL Foundation or Intermediate certification preferred.

Key Competencies

Configuration & Asset Management

CMDB Governance and Data Quality

Service Mapping & Dependency Management

Closed-Loop CMDB Operations

Process Improvement & Operational Excellence

Stakeholder Management

Problem Solving & Analytical Thinking

Communication & Collaboration

(1.) To lead the design, development, and execution of sales MIS systems and dashboards, accountable for sales governance processes. (2.) To conduct advance level analysis of sales pe

Experience

4.5-8 Years

Qualification

Bachelor of Technology/ Engineering

No. of Positions

1

Location

Bangalore

Skill (Primary)

Other Skills and Competencies (ERS)-Cloud Platforms-Azure & AWS

Skill Level 3 (S)

Tools and Standards (ERS)-Service Management Tools-ITSM Tools

Sales Operations Manager | HCL Technologies

View application statusView your applications {{tgSettings.JobDetailsApplyButtonText}} Easy Apply Save {{jobDetailsButtonText}} Refer Show related jobs The job posting you are looking for has expired or the position has already been filled. If you are interested in one of our other opportunities, please visit our career site. We are experiencing an issue with our job search. Please try again later. Featured Job Allows Referral

Next Job There are no next jobs in this list. Quick Apply

Quick Apply

Close Back We're sorry ... We only allow one application for this job and you have already applied to:

{{ErrorMessageJobTitle}}

Application limit reached. {{LimitExceededMessage}}

{{ErrorMessageJobTitle}}

Scroll to top

📌 Program Manager I (India)
🏢 HCL Technologies
📍 India