Job highlights

- Manage end-to-end program delivery for Conversation Banking transformation initiatives .
- Required / Must-Have Skills
- Experience in a large global organization (preferably Retail Banking) .
- Preferred / Valuable-to-Have Skills ; Key Responsibilities

- ;Manage end-to-end program delivery for Conversation Banking transformation initiatives
- ;Coordinate across cross-functional teams to keep delivery aligned with programme milestones
- ;Own planning, tracking, and reporting for the Contact Center-related workstream
- ;Escalate and resolve delivery risks/issues in a timely manner
- ;Support stakeholder communication and alignment across business and technology teams ; Required / Must-Have Skills

- ;At least 4 5 years of Program Management experience in a PM-lead capacity




- ;Experience working within a Transformation programme/project construct
- ;Experience in a large global organization (preferably Retail Banking)
- ;Understanding of the Contact Center domain within any banking context ; Preferred / Good-to-Have Skills

- ;Chatbot Voicebot exposure
- ;NLU, LLM / GenAI exposure

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📌 Program Manager - Conversation Banking (Pune)
🏢 Central Business Solutions
📍 Pune