Role

Application Operations Specialist – Financial Services Document Management

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Location

Chennai

Experience

6+ years of relevant experience

Number of Openings

1

About the Role / Key Responsibilities

- Support and maintain business-critical Financial Services document management platforms, ensuring smooth and effective day-to-day operations.
- Ensure the stability, security, and availability of Documentum-based applications, integration services, APIs, and associated cloud infrastructure.
- Monitor application performance, system health, logs, alerts, and API activity using AWS CloudWatch and other observability tools.
- Investigate and resolve production incidents, perform root cause analysis, coordinate recovery efforts, and provide timely updates to stakeholders.
- Execute application deployments, releases, configuration updates, and maintenance activities while adhering to ITIL-based change management processes.
- Validate system functionality after deployments and changes to ensure successful implementation and minimal business impact.
- Identify and implement preventive measures to reduce recurring issues and improve overall service reliability.
- Maintain and enhance operational documentation, support procedures, knowledge base articles, and handover materials to support effective service operations and knowledge sharing.

What You Should Bring

- A strong operations-focused mindset with a commitment to service stability, business continuity, customer satisfaction, and measurable operational outcomes.
- Proven ability to thrive in fast-paced, collaborative,



and geographically distributed technology environments.
- Strong analytical and problem-solving skills, with a structured approach to incident management, root cause analysis, escalations, and stakeholder engagement.
- Experience planning, coordinating, and supporting application changes and releases from initiation through validation and post-implementation review.
- Flexibility to participate in shift-based support, on-call rotations.
- Occasional weekend support may be required to address high-priority production incidents.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, business stakeholders, vendors, and support partners.
- Ability to prioritize tasks, manage competing demands, and maintain service quality in high-pressure situations.
- A proactive attitude toward continuous improvement, operational excellence, and knowledge sharing.

Must-Have Technical Skills

- Strong expertise in Java application support, including log analysis, runtime troubleshooting, performance monitoring, and incident resolution.
- Hands-on experience managing AWS cloud infrastructure (ECS Fargate, EFS, S3, CloudWatch) and PostgreSQL databases,



including deployment, administration, monitoring, maintenance, performance tuning, troubleshooting, backup and recovery, and production support.
- Strong SQL and database troubleshooting skills, with hands-on experience working with PostgreSQL databases
- Solid understanding of monitoring, alerting, and observability practices to ensure application availability, performance, and reliability.
- Proficiency with IT Service Management (ITSM) and collaboration tools such as ServiceNow, Jira, and Confluence.
- Experience supporting GitHub-based deployment workflows, CI/CD pipelines, and release management processes.
- Ability to analyze and resolve complex production issues across applications, databases, integrations, and cloud infrastructure.
- Should be open to work in CEST time zone. (12:30PM - 9:30PM)

Nice-to-Have Skills

- Experience with Documentum D2 administration, configuration, or operational support in enterprise environments.
- Experience supporting and administering Documentum-based document management applications in production environments.
- Hands-on experience troubleshooting Docker containers and containerized application environments.
- Familiarity with GitHub Copilot and other AI-assisted engineering, development, or support tools.
- Basic understanding of Terraform and Infrastructure as Code (IaC) principles for managing and automating cloud infrastructure.
- Exposure to cloud automation, configuration management, and modern DevOps practices.

📌 Production Support Specialist - Financial Services Document Management (Chennai)
🏢 BMW TechWorks
📍 Chennai