- Release and catalog service parts in support of inquiry resolution globally for all North America programs

- Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair.

- Analyze current and past model engineering changes to determine service interchangeability between engineered parts.

- Prepare and maintain parts catalogue information, as well as creating recent catalogue sections, in the Parts Catalogue Database

- Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue

- Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met.





- Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.

- Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected.

- Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs.

- Responsible for delivering departmental objectives related to service part releasing, cataloging and customer inquiries.

📌 Product Analyst (Chennai)
🏢 Ford Global
📍 Chennai