- JOB TITLE: TRAINER
- CAMPAIGN: Telecom
- LOCATION: Near Janakpuri East metro Station
- TIMINGS: Early morning shifts
- WORKING DAYS: Monday to Friday (Saturday Half Day)
- WEEK OFF: Sunday
- MARKETPLACE: Australia
- SALARY: Upto 60k gross monthly excluding uncapped incentives

Who We Are: Teleminds Infotech is a dynamic business process outsourcing company incorporated in 2012, with a strong presence in India and a dedicated center established in Delhi since 2018. Over the years, the organization has grown into a robust workforce of 600+ professionals, delivering excellence in lead generation and sales.

Partnering with leading Australian energy and telecom giants, Teleminds Infotech has built a reputation for driving customer acquisition and providing scalable solutions tailored to client needs.

Role Overview:

As a Process Trainer, you will be responsible for training and developing employees for international telecom sales campaigns targeting the Australian market. The role involves delivering process training, enhancing sales and communication skills, conducting assessments, and ensuring trainees are equipped to meet performance, quality, and compliance standards.

Primary Responsibilities:

1. Design and execute comprehensive process training for all incoming recent hires to ensure a smooth transition into the organization.
2. Deliver engaging, high-impact training sessions covering telecom products, core sales methodologies, and campaign-specific guidelines.
3. Proactively conduct systematic Training Need Analysis and Identification (TNA & TNI) assessments to pinpoint individual and team skill gaps.
4. Train new and existing staff on CRM platforms, internal databases, dialer usage, and adherence protocols.
5.



Enhance frontline capabilities in verbal communication, persuasive selling, active listening, and advanced objection-handling.
6. Facilitate interactive learning environments through mock calls, scenario-based role-plays, periodic knowledge assessments, and targeted refresher courses.
7. Monitor training effectiveness, track trainee progress, and provide constructive feedback.
8. Coordinate with Operations and Quality teams to identify performance gaps and implement training interventions.
9. Maintain training records, assessment reports, and performance trackers.
10. Ensure adherence to process guidelines, quality standards, and compliance requirements.

Pre-Requisites:

1. Excellent verbal communication, leadership, and interpersonal skills.
2. Deliver training on telecom products, sales processes, and campaign guidelines.
3. Strong understanding of sales techniques and objection handling.
4. Ability to conduct engaging training sessions in a target-driven environment.
5. Basic computer literacy and familiarity with CRM tools.
6. Minimum 2 years of experience as a Process Trainer in an international BPO is mandatory.
7. Strong knowledge of process compliance, quality standards, and CRM tools.

Benefits:

1. Competitive salary
2. Uncapped Incentives
3. Free Meals and Cafe facilities
4. Free Transport One Way
5. Joining Bonus for candidates with relevant experience
6. PF / ESIC advantages

Interested candidates are requested to email resume at [email protected] with subject as "Telecom Team Lead - Application" or call or whatsapp resume to (phone hidden) to discuss further. Tel: 011- 40395556

K-08, 09, 10, 2nd Floor, New Mahavir Nagar, Tilak Nagar, New Delhi - 110058

Website: www.telemindsinfotech.com Email: [email protected]

📌 Process Trainer - Telecom Sales (New Delhi)
🏢 Teleminds
📍 New Delhi