Job Title: Process Improvement Specialist | Non- Voice | 6 month Exp

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Work Mode : Work from Office

Employee Value Proposition:

- Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
- Monthly reward and recognition to outstanding performers.
- Employees also get early promotions for 6 month once for outstanding performance.
- All employees get qualify for fixed promotion for yearly once. Every promotion results in a change of designation and increase of salary .
- Unlimited incentives
- Regular team parties and Annual Day outing for all employees.

Qualification / Education and other Requirements:

- Education- Any Undergraduate (BBA,B.Tech, B,A, Bcom) etc.
- Experience: (6 months- 1 yr) Experienced only in relevant background who has handled calls,
- Excellent verbal and written communication , can audit calls,
- Language required: English & Hindi or English & 1 South Regional Language (Kan, Tel, Tam)
- Proficient in MS-Office (Excel, Word).
- Should be versatile for day shift- (9-hour of login between 8 AM - 10 PM).
- Comfortable with working 6 days a week and the week off will be on weekdays

Roles and Responsibility :

- Excellent verbal and written communication skills.
- Good listening and observation skills.
- Strong attention to detail and reporting skills.




- Audit approximately 10 to 20 calls per day to monitor call quality and process compliance.
- Ensure all calls are handled according to company procedures, policies, and guidelines.
- Monitor calls to identify any unethical, suspicious, or illegal activities and report them to the concerned team.
- Maintain accurate records and prepare daily reports of calls audited and observations.
- Identify process deviations and highlight areas that require improvement.
- Ensure employees follow the required communication standards and compliance guidelines.
- Maintain confidentiality while handling call recordings and audit reports.

NOTE: Preferred candidate profile : Immediate joiners. 6months experience is mandatory freshers are not considered.

Role: Non Voice - Other, Industry Type: Real Estate, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: B.Com in Any Specialization, B.B.A. / B.M.S. in Any Specialization, B.Tech / B.E. in Any Specialization, B.C.A. in Any Specialization, B.Sc in Any Specialization, B.A - Bachelor of Arts in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Non VoiceCall AuditCall MonitoringReport PreparationCommunication Skills AuditingCall CalibrationFeedbackReport FillingData EntryExcelEmailactivelistening skillsQuality CheckQuality MonitoringCall QualitySales Audit

📌 Process Improvement Specialist (Bengaluru)
🏢 NoBroker
📍 Bengaluru