Roles and Responsibilities :

- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to insurance policies.

- Process claims, answer questions about policy coverage, and provide guidance on how to file a claim.

- Maintain accurate records of all interactions with customers.

Job Requirements :

- 1-5 years of experience in an international voice process setting (US Healthcare).

- Strong knowledge of inbound/outbound processes for US voice processing.

- Excellent communication skills with ability to handle high-pressure situations effectively.

- Manage client queries and provide appropriate resolutions to issues.

- Provide accurate information regarding services, products, and offers.

- Manage data entry, documentation, and reporting activities.

- Ensure effective process management and adherence to established guidelines.

- Maintain accuracy, productivity, and quality standards.

- Work independently as well as collaboratively with team members across the organization.

- Follow company policies, process requirements, and client-specific guidelines.

📌 Process Associate-US Healthcare (Pune)
🏢 Turnaround International
📍 Pune