- Diploma or Certificate in Electronics or IT with 2+ years servicing Ricoh IMC3000 series and HP printers
- Install, configure, and service Ricoh and HP printers; troubleshoot hardware/software issues; perform preventive maintenance; maintain service records; respond to service calls within SLAs; liaise with support team; educate end-users
- Salary offered in US Dollars with health insurance, travel, accommodation, and medical support provided
Job DetailsPosition: Printer Technician (Ricoh an HP)
Experience Required: 2+ Years
Minimum Skills Required:Key Responsibilities:
- Perform installation, configuration, and servicing of Ricoh (e.g., IMC3000 series) and HP printers.
- Diagnose and troubleshoot hardware and software issues on-site at client premises.
- Conduct preventive maintenance routines to ensure optimal performance and minimize downtime.
- Maintain accurate service records and report on service activities.
- Respond promptly to service calls and resolve issues within defined SLAs.
- Liaise with the technical support team for escalated or complex repairs.
- Educate and guide end-users on basic printer operation and care.
- Ensure compliance with company policies and health & safety regulations.
Minimum Qualifications and Skills:
- Diploma or Certificate in Electronics, IT, or a related technical field.
- Minimum 2 years of experience servicing printers, preferably in a field service role.
- Solid technical knowledge of Ricoh multifunction printers (especially IMC3000 series) and HP LaserJet and Office Jet printers.
- Salary: Offered in US Dollars
- Work Schedule: 5.5 working days per week
- Working Hours: 45 hours per week
- Lubumbashi: 8:00 AM 5:00 PM
- Health Insurance
- Coverage provided in Congo-Central Africa & India
- Dependents in India covered under ICICI/HDFC Insurance
- Interview Process: 2–3 rounds
- Department Manager Round
- General Manager Round
- HR Round
- Company Support
- Travel from India to Congo covered by the company
- Accommodation and food provided
- Medical support available at company-tied hospitals during the stay in Congo