Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.
Requires advanced skills: and expertise in a variety of work processes or activities. Anticipates patterns and links; looks beyond the immediate problem to the wider implications. Generates new and creative solutions to complex problems. Works autonomously within established procedures and practices. May act as a team lead, coordinating the work of others, but not a supervisor.