Must be client-focused with ability to provide white-glove treatment to our clients.

- Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.
- Address client requests and issues via phone or email.
- Provide world class quality of service to our clients throughout the resolution process.
- Engage engineering teams and product owners to assist with troubleshooting as needed.
- Perform 'cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
- Maintain effective documentation by regularly reviewing and updating knowledgebase content.
- Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more effective and strategic solutions.
- Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.

📌 PMD Help desk (Bengaluru)
🏢 Trigent Software
📍 Bengaluru