Company: TheraYog

Department: Healthcare Operations & Sales

Job Type: Full-Time

Role: Physician Assistant (PA) – Patient Coordination, Consultation Management & Sales The ideal candidate should be comfortable handling customers over calls, WhatsApp, and email while maintaining professionalism, accuracy, and a customer-first approach.

Key Roles & Responsibilities

- Customer Communication & Relationship Management

- Connect with recent and existing customers through calls, WhatsApp, and email.
- Understand customers' health concerns, requirements, and expectations.
- Build strong customer relationships through empathetic and professional communication.
- Follow up with customers who are unavailable or require additional assistance.
- Maintain consistent engagement and ensure a positive customer experience.

2. Consultation Booking & Coordination
- Schedule initial and follow-up consultations with doctors and dietitians.
- Coordinate appointment bookings, confirmations, and rescheduling.
- Share health assessment forms and guide customers through the process.
- Ensure customers submit required medical reports before consultations.
- Coordinate with doctors and dietitians to ensure smooth consultation experiences.

3. Sales, Conversion & Revenue Generation
- Identify potential sales opportunities during customer interactions.
- Explain recommended healthcare services, consultations, and prescription-based products clearly.
- Share doctor-approved quotations and guide customers through the purchasing process.
- Handle customer queries, objections, and payment-related concerns professionally.
- Follow up on pending quotations and unpaid invoices to improve conversions.
- Work towards assigned sales and revenue targets.
- Identify opportunities for relevant upgrades, renewals, and additional services based on customers' needs.

4.



CRM & Tracking Sheet Management
- Maintain accurate and timely updates in CRM systems and tracking sheets.
- Record call dispositions, customer remarks, consultation status, and follow-up dates.
- Ensure no scheduled follow-up or action date is missed.
- Maintain proper documentation of customer interactions, payments, and consultations.
- Track pending cases and ensure timely closure.

5. Invoice, Payment & Order Coordination
- Manage quotations and invoices through Zoho.
- Convert approved quotations into invoices.
- Share payment links and follow up on pending payments.
- Verify payment status and coordinate with the relevant teams.
- Monitor overdue invoices and handle cancellations or voiding as per company SOPs.
- Coordinate with the logistics team for medicine dispatch and customer delivery updates.

6. Issue Resolution & Internal Coordination
- Act as a communication bridge between customers, doctors, dietitians, and internal teams.
- Resolve customer concerns promptly and professionally.
- Escalate unresolved issues to the Team Lead.
- Coordinate with diagnostic partners, including Thyrocare, for relevant testing-related queries.
- Maintain customer feedback and testimonials with proper documentation and consent.
- Ensure confidentiality of customer medical information and records.

Required Skills & Qualifications Communication & Sales Skills

- Excellent verbal and written communication skills in Hindi and English.
- Strong customer-handling,



relationship-building, and active-listening skills.
- Ability to confidently explain services and convert customer enquiries into sales.
- Good negotiation, objection-handling, and persuasive communication skills.
- Empathetic, patient, and solution-oriented approach towards customers.

Technical & Operational Skills

- Comfortable using Zoho, CRM software, Google Sheets, Excel, WhatsApp Business, and email.
- Robust organizational skills and attention to detail.
- Ability to manage multiple consultations, follow-ups, and customer cases simultaneously.
- Basic understanding of healthcare terminology and consultation processes.
- Ability to coordinate efficiently with healthcare professionals and internal teams.

Educational Qualification & Experience

- Graduate in any discipline; candidates with a healthcare, life sciences, nutrition, or related background will be preferred.
- 1–3 years of experience in healthcare sales, patient coordination, customer relationship management, telecalling, or a similar role preferred.
- Experience in healthcare, wellness, Ayurveda, or consultation-based sales will be an added advantage.
- Freshers with excellent communication skills, confidence, and a strong sales aptitude may also be considered.

What We're Looking For
- A confident communicator who can build trust with customers.
- Someone who can balance patient care, operational responsibilities, and sales targets.
- A proactive individual who takes ownership of follow-ups and pending cases.
- A target-oriented professional who understands ethical, customer-centric selling.
- Someone who works well with doctors, dietitians, and cross-functional teams.
- An organized and responsible individual who ensures accuracy in every customer interaction.

📌 Physician Assistants (Noida)
🏢 TheraYog
📍 Noida