Job Title : OTA & Revenue executive

JOB SCOPE The Online Sales Executive manages the hotel's presence and room sales across all online channels. The role keeps rates, inventory and content accurate on every channel, maximises online room revenue, and supports a strong online reputation for Vesta International, working closely with Front Office, Reservations and Accounts.

DUTIES & RESPONSIBILITIES

Channel & Inventory Management a. Manage room inventory, rates and restrictions on all online channels (Booking.com, MakeMyTrip/Goibibo, Agoda, Expedia, Cleartrip and others) through the channel manager.

b. Ensure rate parity across OTAs, the Vesta website booking engine and GDS at all times.

c. Load and update room types, packages, promotions, photographs and property content on all channels as approved.

d. Check daily that channel manager and PMS/ERP inventory are synchronised; correct mismatches immediately to avoid overbooking.

e. Update stop-sell, minimum stay and close-out restrictions as directed by the Sales & Marketing Manager.

Reservations & Booking Handling f. Monitor and process all online bookings, modifications and cancellations in real time in the ERP/PMS.

g. Share special requests and VIP/repeat guest details from online bookings with Front Office before arrival.

h. Verify prepaid and virtual card (VCC) bookings and coordinate with Accounts for timely charging and settlement.

i. Reconcile OTA commission invoices, no-shows and cancellations with Accounts every month.

Revenue & Sales Support j. Achieve monthly online room night and revenue targets set by the Sales & Marketing Manager.

k. Track daily pick-up,



pace and booking trends by channel; report findings to the Sales & Marketing Manager.

l. Monitor competitor rates and online offers daily and recommend rate or promotion changes.

m. Coordinate with OTA market managers on promotions, campaigns, visibility programmes and payment terms.

n. Promote direct bookings through the Vesta website and booking engine.

Online Reputation & Digital Presence o. Monitor guest reviews on TripAdvisor, Google, Booking.com, MakeMyTrip and other platforms daily.

p. Draft review responses in the Vesta brand voice for approval and ensure timely posting.

q. Share guest feedback trends with the Sales & Marketing Manager and Heads of Department for corrective action.

r. Maintain the property's Google Business Profile and listing content, ensuring accuracy of facilities, photographs and contact details.

s. Support social media and website updates with the corporate marketing team.

Reporting & Administration t. Prepare daily, weekly and monthly channel production, revenue and review score reports (MIS).

u. Maintain records of all channel contracts, login credentials and rate agreements securely.

v. Attend daily briefings and sales meetings as required.

w. Follow company policies, the HR Manual and data confidentiality rules at all times.

x. Carry out any other duties assigned by the management from time to time.

QUALIFICATION & EXPERIENCE

- Graduate / Diploma in Hotel Management
- 2–3 years in hotel reservations, online sales.
- Working knowledge of OTA extranets, channel managers and ERP/PMS systems.
- Good command of MS Excel for reports and rate tracking.
- Valuable written and spoken English and Hindi.

📌 OTA & Revenue Executive (Kolkata)
🏢 Vesta Hotels u0026 Resorts
📍 Kolkata