Company Description QwikServe Logistics Services LLP provides last-mile delivery manpower, dedicated fleet support, and scalable workforce solutions to e-commerce, quick-commerce, and logistics businesses. Based in Kolkata, the company focuses on building reliable delivery networks through strong operational practices and effective workforce management.

QwikServe leverages EV mobility solutions to support sustainable and efficient delivery operations. Team members work in a dynamic setting that supports innovation in logistics and service quality. The organization values reliability, accountability, and continuous improvement in all aspects of its services.

Role Description This is a full-time, on-site Operations Manager role based in Kolkata.

The Operations

Manager will oversee day-to-day delivery operations, including route planning, fleet utilization, and workforce allocation to meet service-level commitments. The role involves monitoring performance metrics, resolving operational issues, coordinating with clients, and ensuring timely and accurate deliveries.

The Operations

Manager will manage team schedules, supervise delivery personnel, and collaborate with support functions to improve operational processes and cost efficiency.



This role also includes responsibility for implementing safety standards, supporting EV fleet initiatives, and preparing regular operational reports for leadership.

Qualifications

- Strong operations management skills, including process optimization, workflow planning, and performance tracking.
- Experience in logistics or supply chain management, with familiarity in last-mile delivery and fleet operations.
- People management capabilities, such as team supervision, conflict resolution, and workforce planning.
- Proficiency in data analysis and reporting using spreadsheets or operations management tools.
- Effective communication and stakeholder management skills for coordinating with internal teams and clients.
- Ability to work on-site in Kolkata and manage field operations in a dynamic, fast-paced environment.
- Knowledge of EV mobility or interest in sustainable logistics solutions is an advantage.
- Bachelor’s degree in Operations, Logistics, Business Management, or a related field; relevant experience may be considered in lieu of formal education.
- Prior experience in e-commerce, quick-commerce, or logistics operations is preferred.

📌 Operations Manager (Kolkata)
🏢 QwikServe Logistics Services
📍 Kolkata