- Graduate with 1+ year experience as BPO Operations Manager and knowledge of KPIs and SLAs
- Manage daily BPO operations, lead teams, monitor KPIs and SLAs, handle escalations, and implement process improvements
- Salary up to ₹6 LPA
Hiring: Operations Manager BPO Location: Tambaram, Chennai
Salary: Up to 6 LPA
Qualification: Any Graduate
Experience: Minimum 1+ year as an Operations Manager in the BPO industry (Mandatory)
Key Responsibilities
- Manage daily BPO operations and ensure smooth workflow.
- Lead teams and achieve operational targets.
- Monitor KPIs, SLAs, productivity, and quality.
- Handle escalations and ensure customer satisfaction.
- Prepare performance reports and implement process improvements.
- Manage team performance, training, and workforce planning.
Required Skills
- Robust leadership and team management skills.
- Good communication and problem-solving abilities.
- Knowledge of BPO operations, KPIs, and SLAs.
Contact HR Neha: (phone hidden) Interested candidates can share their updated resumes.