Position Details

- Location: Kalamassery, Kochi, Kerala
- Role Type: Internship | Hybrid (Primarily Work From Home)
- Duration: 6 Months
- Working Hours: 11:00 AM – 8:00 PM
- Monthly Stipend: ₹5,000
- Performance Bonus: Up to ₹10,000 based on individual performance and achievement of operational targets.
- Joining: Immediate

About the Role Fawrit Technologies is looking for an Operations Manager Intern to coordinate day-to-day operations across its laundry partners, riders, customers, and internal team.

The role involves monitoring orders, coordinating pickups and deliveries, managing operational communication through WhatsApp and other channels, assisting customers, and ensuring that operational issues are addressed promptly.

We are looking for someone who is proactive, organized, and capable of taking ownership of multiple operational activities in a fast-paced startup environment.

Key Responsibilities1. Order & Operations Management

- Monitor incoming orders and track them from customer pickup to final delivery.
- Coordinate with laundry partners and riders to ensure timely order processing and delivery.
- Follow up on delayed, pending, or problematic orders and take appropriate action.
- Maintain accurate order information and status updates.
- Identify operational bottlenecks and escalate issues when necessary.

2. Customer, Partner & Rider Coordination

- Communicate with customers regarding order updates, service queries, pickups, and deliveries.
- Coordinate with laundry partners regarding order progress, customer requirements, and service-related concerns.
- Manage rider coordination, including pickup and delivery schedules.




- Handle routine customer and partner concerns and ensure timely follow-ups.
- Assist with the onboarding and coordination of new laundry partners when required.

3. Estimates, Invoices & Payments

- Prepare and share customer estimates when required.
- Share invoices and payment links after verifying order details.
- Follow up on pending payments and maintain accurate payment records.

4. Internal Team Coordination

- Coordinate with the internal technical team to report and follow up on operational or system-related issues.
- Communicate customer and partner requirements clearly to the relevant teams.
- Keep the manager informed about important operational matters.
- Escalate customer complaints, payment issues, rider concerns, and other critical situations when necessary.

5. Communication & Reporting

- Manage multiple WhatsApp conversations and operational requests efficiently.
- Maintain records of important conversations, pending orders, and unresolved issues.
- Provide regular updates on operational progress, delays, and challenges.
- Ensure assigned tasks and follow-ups are completed within the required timelines.

What We're Looking For

- Good verbal and written communication skills.
- Strong coordination, organizational, and follow-up abilities.
- Ability to manage multiple conversations and tasks simultaneously.




- Good problem-solving skills and willingness to take ownership.
- Basic computer and application-handling skills.
- Attention to detail and ability to work independently.
- Ability to remain calm and professional while handling operational challenges.
- Comfortable working in a fast-paced startup environment.
- Willingness to communicate through WhatsApp and other business communication channels.
- Flexibility to work primarily from home and attend the Kochi office when required.

Internship & Full-Time Opportunity Successful interns may be considered for a full-time chance upon completion of the six-month internship, based on individual performance and business requirements.

Potential Full-Time Compensation: ₹20,000 – ₹40,000 per month.

Full-time conversion is not guaranteed and will depend on the intern's performance, ownership, ability to independently manage operational responsibilities, and the company's business requirements at the time of evaluation.

Role Objective The primary objective of this role is to ensure smooth day-to-day operations by coordinating effectively between customers, riders, laundry partners, and the internal team.

The intern is expected to take ownership of operational activities, ensure timely order completion, resolve routine issues, and contribute to a reliable customer experience.

Work Location

Primarily Work From Home, with occasional in-person attendance at the Fawrit Technologies office in Kalamassery, Kochi, as required.

Pay: From ₹5,000.00 per month

Work Location: Hybrid remote in Kalamassery, Kochi, Kerala

📌 Operations Manager Intern (Kalamassery)
🏢 Fawrit Technologies
📍 Kalamassery