Job Title: ASR Engineer

Location: Bangalore/Noida

Qualification: Any Graduation

Level: P3-I

Shift: 5:30 PM to 2:30 AM

Job Summary The ASR Engineer will be responsible for creating, submitting, tracking, and completing Access Service Requests with telecom carriers/LECs to support network provisioning requirements. The role requires positive knowledge of carrier ordering processes, circuit configurations, and end-to-end ASR lifecycle management.

Key Responsibilities

- Create and submit Access Service Requests (ASRs) using carrier/LEC web portals.
- Translate engineering and transport requirements into accurate ASR submissions.
- Understand ASR ordering requirements for DS0, DS1/T1,Ethernet and Customer Circuits and associated access services.
- Validate ASR information before submission to minimize carrier clarifications and rejections.
- Track submitted ASRs and follow up with carriers/LECs through completion.
- Review and process carrier responses, including FOCs and DLRs.
- Coordinate with Design, Planning, Implementation, Operations, and carrier teams to resolve ASR-related issues.
- Monitor order milestones, due dates, jeopardies, and exceptions.




- Maintain accurate order status and documentation throughout the ASR lifecycle.
- Escalate carrier delays and provisioning issues as required.
- Support circuit installs, changes, migrations, and disconnect requirements.
- Maintain appropriate circuit/order information in Granite/XNG or applicable systems.

Required Skills

- Hands-on Access Service Request experience.
- Knowledge of ASR ordering requirements and carrier/LEC processes.
- Experience using LEC/carrier web ordering tools.(VFO)
- Ability to translate network/transport requests into ASR submissions.
- Knowledge of TDM and IP network circuit configurations.
- Understanding of FOC, DLR, due dates, and carrier provisioning milestones.
- Good analytical and problem-solving skills.
- Good verbal and written communication.
- Microsoft Excel knowledge, including PivotTables and formulas.

Good to Have

- Experience with PRO/Flightdeck or similar telecom provisioning/inventory tools.
- Knowledge of Telecom network architecture and planning.
- Experience in carrier/vendor coordination.
- Power BI, VBA, Power Automate, Python, or other automation skills.

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