Job Overview

We are looking for an experienced Monitoring & Observability Engineer to manage and enhance enterprise monitoring systems, ensuring application, middleware, messaging, and infrastructure health across critical business platforms.

The ideal candidate will have solid hands-on experience with Nagios, LogicMonitor (or equivalent monitoring platforms), alert configuration and tuning, log monitoring, scripting, and ServiceNow integration. The role involves improving monitoring coverage, reducing false alerts, and proactively identifying potential production issues.

Key Responsibilities

- Configure and maintain Nagios monitoring for application health, IBM MQ queues, listeners, file transfers, EDI acknowledgements, SAP ALE, and other critical services.
- Configure and manage monitoring checks, alert thresholds, service dependencies, retries, event handlers, and scheduled downtime.
- Review alert trends, identify recurring false alarms, and continuously optimize monitoring rules.
- Maintain monitoring coverage across critical applications, services, and interfaces.
- Develop custom monitoring scripts for checks not supported by existing tools.
- Implement additional monitoring checks following major production incidents to improve early detection.
- Configure and maintain log-based alerts using regular expressions and pattern matching.




- Integrate monitoring alerts with ServiceNow for automated incident creation, prioritization, and routing.
- Use approved AI assistants for alert analysis and monitoring script development, validating all generated outputs.

Mandatory Skills
- Strong hands-on experience configuring and administering Nagios in production environments.
- Experience with LogicMonitor or equivalent monitoring platforms, including data sources, alert rules, and thresholds.
- Expertise in alert tuning, false-positive reduction, and monitoring optimization.
- Experience with log monitoring and regex-based alert configuration.
- Scripting skills in Bash and Python or Perl for custom monitoring checks.
- Experience with ServiceNow integration for automated incident management.
- Linux command-line knowledge and monitoring of CPU, memory, swap, disk, inodes, and process health.
- Experience using approved AI assistants for alert analysis and script development, with output validation.

Good to Have
- Dynatrace or other application performance monitoring tools.
- JBoss and JVM monitoring, including heap, threads, and connection pool metrics.
- Git-based configuration management and version control for monitoring scripts and configurations

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