ABOUT THE ROLE

Join us as an MIS and Reporting Executive in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days. You will compile daily, weekly and monthly Excel dashboards that track key performance indicators including Average Handle Time, CSAT, call abandonment rates and SLA adherence. You will be accountable for delivering accurate and timely data reporting and KPI analysis that supports operational decision making across the BPO function.

KEY RESPONSIBILITIES

1. Compile daily, weekly and monthly Excel dashboards tracking Average Handle Time (AHT), CSAT, call abandonment rates and SLA adherence.
2. Perform in-depth KPI analysis to identify trends and improvement opportunities.
3. Maintain accurate data sources and ensure consistency across all reports.
4. Create visual summaries and pivot-based presentations for leadership review.
5.



Support the operations team with ad hoc reporting requests as needed.

REQUIRED SKILLS AND EXPERIENCE

1. Advanced proficiency in MS Excel including VLOOKUP, Pivot Tables and Macros.
2. Strong understanding of data reporting and KPI analysis.
3. Experience working in a BPO or operations environment is preferred.
4. Excellent attention to detail and ability to meet strict deadlines.
5. Good communication skills to present findings clearly to stakeholders.

WHAT WE OFFER We provide a collaborative workplace where you can develop your analytical skills while contributing to meaningful technology and government projects. You will work with a certified organization that values innovation and excellence.

📌 MIS and Reporting Executive (Gurugram)
🏢 Tagbin Services
📍 Gurugram