L2 Support Activities

· Perform user provisioning, de-provisioning, and modification activities through MIM workflows.

· Monitor MIM Synchronization Service, Management Agents, and scheduled jobs.

· Troubleshoot user provisioning and identity synchronization failures.

· Support Joiner, Mover, and Leaver (JML) processes.

· Manage access requests, group memberships, and role assignments.

· Investigate and resolve incidents and service requests within SLA timelines.

· Monitor connector space, metaverse objects, and synchronization status.

· Generate operational reports and maintain audit evidence.

· Coordinate with application, HR, and infrastructure teams for issue resolution.

· Maintain operational documentation, SOPs, and knowledge articles.

L3 Support Activities

· Administer and maintain MIM Service, Portal, and Synchronization Engine.

· Troubleshoot complex synchronization, workflow, and provisioning issues.





· Configure and manage Management Agents for Active Directory, Entra ID, LDAP, and other connected systems.

· Design and implement attribute flows, synchronization rules, and metaverse configurations.

· Develop and maintain MIM workflows, approval processes, and self-service capabilities.

· Configure and support Self-Service Password Reset (SSPR) and Self-Service Group Management (SSGM).

· Perform MIM upgrades, patching, and platform maintenance activities.

· Conduct Root Cause Analysis (RCA) for major incidents and recurring problems.

· Develop PowerShell scripts and automation solutions to improve operational efficiency.

· Support identity governance, compliance, audit, and access certification activities. Participate in system enhancements, migrations, and integration projects

📌 MIM (Microsoft Identity Manager) (Bengaluru)
🏢 Trigent Software
📍 Bengaluru