Job Summary

Position Description: - D365 F&O; Functional & Technical Consultant.

Experience: 8-12 Years.

Location: Bangalore, India.

Application Scope: D365 Fice & Operations, CRM and related integrations.

Responsibilities

- Provide L2/L3 functional and technical production support for D365 F&O.;

- Troubleshoot business process, configuration, application and integration issues.

- Support Fice/SCM modules and timesheet-related exceptions.

- Investigate technical incidents, interface failures and coordinate defect resolution.

- Perform root cause analysis (RCA) and implement permanent fixes.

- Support functional testing, regression testing and UAT.

- Coordinate production deployments, release management and change activities.

- Handle minor enhancements and maintain functional/technical documentation.

Requirements

- Robust experience in Microsoft Dynamics 365 Fice & Operations.

- Functional configuration and business process knowledge.





- Hands-on L2/L3 production support experience.

- Technical troubleshooting and integration analysis.

- Incident, problem and change management.

- Production deployment and release management experience.

Preferred Skills

- X++ development and D365 extensions.

- REST APIs, Dataverse and Azure integrations.

- Azure DevOps and Power Platform.

- D365 CRM and Fice/SCM module experience.

Candidate Expectations

- Ability to independently manage functional and technical production issues.

- Strong troubleshooting, analytical and stakeholder management skills.

- Experience working in an AMS/SRE production support environment.

- Ability to manage incidents within defined SLAs.

Skills

- Microsoft Dynamics365Bus.Cntrl

- Communication

- Production Support

- PowerBuilder

- PowerDesigner

📌 Microsoft Dynamics 365 & Power Automate Professional (Hyderabad)
🏢 CGI
📍 Hyderabad