- Experience in telesales with strong leadership and team management skills
- Lead and motivate telesales team, implement sales strategies, train members, monitor performance, handle customer issues, and coordinate with other departments
Job Summary: As a Telesales Manager, you will lead a team of telesales representatives to meet sales targets over the phone. You will create sales strategies, train and motivate the team, monitor their performance, and ensure excellent customer service.
Key Responsibilities
- Manage and motivate the telesales team to reach sales goals.
- Plan and implement sales strategies.
- Train current and existing team members on products and sales techniques.
- Monitor calls and provide feedback for improvement.
- Track sales performance and prepare reports.
- Handle customer questions or complaints when needed.
- Work closely with other departments like marketing and customer service.
- Keep up to date with product knowledge and market trends.
Skills & Requirements:
- Strong leadership and team management skills.
- Excellent communication and sales skills.
- Ability to motivate and coach a team.
- Experience in telesales or a similar role.
- Valuable understanding of sales targets and KPIs.
- Basic computer skills for managing reports and call systems.
- Degree in Business, Marketing, or related field (preferred).