Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Faridkot

Job Purpose

- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) - Execute marketing promotions, display and store experience schemes - Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales - Achieve TNPS & EQ.

- Deliver revenue targets for the store - Increase revenue per footfall by aiding customers’ purchase decisions - Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store - Ensure and monitor quality of acquisition through the store RoI - Achieve profitability (Return on investment) targets for the store - Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)



Customer Service - Manage higher retention and achieve customer satisfaction for walk-in customers Store Management - Ensure adherence to store processes in terms of documentation and systems - Ensure infrastructure / store upkeep - Maintain availability of stock at the store while adhering to norms - Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem Solving

Must have technical / skilled qualifications

- Essential : Graduation - Regular • Desired : post - graduation in business management/MBA • work ex: 1 - 4 years • Experience of retail store and customer relationship management • Revenue Target achievement and cost management.

📌 Manager - Retail Store Operations (Ludhiana)
🏢 Vodafone Idea
📍 Ludhiana