Role

Store Manager

Job Level/ Designation

Manager

Function / Department

Retail

Location

Job Purpose

- Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) - Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities

Sales - Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store - Ensure and monitor quality of acquisition through the store - Revenue -Deliver revenue targets for the store - Increase revenue per footfall by aiding customers’ purchase decisions RoI - Achieve profitability (Return on investment) targets for the store - Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service - Manage churn and achieve customer satisfaction for walk-in customers Store Management - Ensure adherence to store processes in terms of documentation and systems - Ensure infrastructure / store upkeep - Maintain availability of stock at the store while adhering to norms - Ensure appropriate placement of pop-ups and product displays at store Marketing - Execute marketing,



branding and promotion activities - Ensure fliers/ brand POS are available at store - Resolve channel-specific issues within specific timelines People - Resolve store-specific issues within specific timelines - Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees - Identify gaps in performance of immediate team and ensure training to bridge the same HSW Compliance  - Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors - Continuous Learning & Empowering Talent - Building Team Commitment - Leads Decision Making & Delivering Results Threshold Functional Competencies - Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies - Sales Planning and Forecasting - Solving Problems Experience - 2 – 5 years - Experience of retail store and customer relationship management - Revenue Target achievement and cost management

Must have technical / qualified qualifications

- Essential : Graduation - Desired : Full – time post - graduation in business management/MBA

📌 Manager - Retail Store Operations (Kanpur)
🏢 Vodafone Idea
📍 Kanpur