Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)
Core Competencies, Knowledge, Experience
- Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) - Ensure and monitor quality of acquisition - Ensure availability of stock adhering to norms - Deliver overall revenue targets through channels - Achieve total target for up-selling and cross-selling - Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.) and meet expansion targets - Coach channel partners to improve efficiency, drive profitability and adherence to processes - Manage churn and customer satisfaction for walk-in customers at touch point - P&L; management skills - Understanding of store management and customer relationship management - Leadership & people management skills
Must have technical / skilled qualifications
Graduate 2-3 years of work experience in Retail Industry Store Management & Customer Relationship Management