We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. It also involves cross sell of other products related to this business.
Expectations/ Requirements
- Manage a portfolio of SMB and Mid-Market.
- Build and maintain solid client relationships with decision-makers.
- Act as the primary point of contact for escalations, queries, and business requirements.
- Drive upsells and cross-sell of payment products.
- Collaborate with product, operations, and technology teams to deliver customized payment solutions.
- Monitor transaction volumes, analyze trends, and identify opportunities for account growth.
- Negotiate commercials, contracts, and renewals with key accounts.
- Ensure timely issue resolution to maintain client satisfaction and retention.
- Track competition and provide market insights to support business strategy.
- Deliver on revenue targets, merchant activation, and retention KPIs.