Manager, Human Resources (Caf Operations)

Function: Human Resources

Designation: Manager HR

Location: New Delhi

Role Overview The Manager – HR will be responsible for managing end-to-end HR operations for the caf business, with a primary focus on frontline recruitment, employee lifecycle management, HR documentation, attendance and employee relations. The role involves regular caf visits, close coordination with Operations teams and ensuring consistent implementation of HR policies, processes and statutory requirements across assigned locations.

Key Responsibilities

1. Frontline Recruitment & Manpower Planning

- Manage end-to-end recruitment for caf frontline positions, including Team Members, Shift Managers, Caf Managers and other operational roles.
- Coordinate with Operations and Area Managers to understand manpower requirements and ensure timely closures.
- Drive local sourcing through walk-ins, referrals, job portals and other relevant channels.
- Track vacancies, joining ratios, hiring TAT and manpower availability across assigned cafs.

2. Employee Documentation & Onboarding

- Coordinate joining formalities and ensure timely completion of employee documentation and verification.
- Ensure appointment letters, employee records and other statutory documents are completed and maintained.
- Coordinate with Payroll and HR teams for employee code generation and onboarding-related requirements.
- Ensure adherence to defined joining processes and documentation standards.

3. Caf Visits & HR Operations





- Conduct regular caf visits to interact with employees and Operations teams and understand ground-level HR concerns.
- Review employee documentation, attendance, manpower deployment and compliance-related records.
- Identify process gaps and ensure timely corrective action in coordination with the respective stakeholders.
- Support the implementation of HR policies, processes and initiatives across cafs.

4. Attendance, Exits & Employee Lifecycle Management

- Monitor attendance, absenteeism, irregularities and employee availability across assigned locations.
- Coordinate with Operations and Payroll for attendance regularisation and timely resolution of discrepancies.
- Track employee exits, resignations, absconding cases, full and final settlements and exit documentation.
- Maintain accurate employee movement and separation records.

5. Employee Relations & Grievance Management

- Address frontline employee grievances and coordinate with Operations for timely resolution.
- Participate in disciplinary meetings, conduct employee discussions and coordinate issuance of warning letters, show-cause notices and other disciplinary communications.
- Support investigations and documentation of employee-related cases in consultation with the HR leadership.




- Ensure consistent and fair application of disciplinary processes.

6. Statutory Compliance & HR Governance

- Coordinate local compliance checks at cafs and ensure availability of required employee and statutory records.
- Support internal and external HR audits and facilitate closure of identified gaps.
- Ensure adherence to company policies, HR SOPs and applicable labour regulations.
- Maintain trackers and reports on compliance, documentation and employee-related matters.

7. Stakeholder Coordination & HR Reporting

- Work closely with Regional Operations, Area Managers and Caf Managers on all people-related matters.
- Act as the primary HR point of contact for assigned locations.
- Prepare periodic reports on hiring, manpower gaps, attendance, attrition, exits and employee concerns.
- Drive HR initiatives and ensure timely communication and implementation at the caf level.

Desired Candidate Profile
- Graduate in any discipline; MBA/PGDM in HR preferred.
- 5–8 years of HR experience, preferably in Retail, QSR, FMCG, Hospitality or other multi-location businesses.
- Solid experience in frontline/high-volume recruitment and HR operations.
- Good understanding of employee documentation, attendance, payroll coordination and labour compliance.
- Experience handling employee grievances and disciplinary matters.
- Strong stakeholder management and coordination skills.
- Willingness to travel extensively and conduct regular caf visits.
- Good communication, interpersonal and problem-solving skills.
- Proficiency in MS Excel and HRMS platforms.

📌 Manager HR (New Delhi)
🏢 Coffee Day Global
📍 New Delhi