- Graduation.
- Maintain a monthly lead tracker and conversion report. . Drive maximum conversion of leads through effective communication,cost explanation,and service positioning. . .
Job Category: Manager Homecare Operations
Job Type: Full Time
Job Location: Hyderabad
Qualification: Graduation
Experience: 5 to 10 Years of work experiance
Role Overview The Homecare Operations Manager is responsible for overseeing end-to-end homecare operations, ensuring service excellence, revenue growth, supervisor performance management, billing coordination, and customer satisfaction. The role focuses on lead conversion, operational efficiency, staff performance monitoring (in-house & vendor), and ensuring timely collections.
1. Lead Management & Sales Conversion
- Monitor and manage inbound and outbound leads.
- Maintain a monthly lead tracker and conversion report.
- Drive maximum conversion of leads through effective communication, cost explanation, and service positioning.
- Counsel and convince customers regarding staff utilization and service packages.
- Coordinate with the sales team for business development initiatives.
1. Supervisor Monitoring & Field Operations
- Monitor daily activities and performance of all Supervisors.
- Ensure supervisors actively participate in referral generation and review collection.
- Ensure 100% compliance in obtaining signed consent forms from all customers.
- Conduct regular review meetings with supervisors on performance and service delivery standards.
- Monitor staff deployment efficiency (in-house and vendor).
1. Revenue Growth & Visit Optimization
- Strategically work towards increasing monthly visits and revenue.
- Identify opportunities for upselling and cross-selling services.
- Ensure optimal staff utilization to improve operational margins.
- Track revenue performance against targets.
1. Customer Relationship & Issue Resolution
- Interact directly with customers to resolve escalations and service-related concerns.
- Address complaints related to staff performance (both in-house and vendor staff).
- Ensure corrective action plans are implemented promptly.
- Maintain high customer satisfaction and retention rates.
1. Billing & Collection Coordination
- Coordinate closely with the Billing team.
- Ensure timely collection of outstanding dues.
- Follow up on delayed payments and billing clarifications.
- Support resolution of disputes where customers delay payments.
- Monitor ageing reports and ensure reduction in outstanding receivables.
1. Compliance & Documentation
- Ensure proper documentation including consent forms and service agreements.
- Maintain operational records and reports on a monthly basis.
- Ensure adherence to company policies and operational SOPs.