Overall responsibility for activities at all Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Key Result Areas/Accountabilities
- Achieve sales target for all products (Voice- - Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone - Ensure and monitor quality of acquisition through VIMS - Ensure availability of stock at VIMS while adhering to norms - Deliver overall revenue targets through VIMS channel - Achieve total target for up-selling and cross-selling - Facilitate roll-out of VIMS (incl. selection of partners, location etc.)
and meet expansion targets - Coach channel partners to improve efficiency and adherence to processes - Resolve VIMS-specific issues within specific timelines - Keep channel partner motivation levels high through regular reviews of performance
Core Competencies, Knowledge, Experience
- Minimum 8 years of experience in Customer Handling /Retention Management - Must be able to communicate with peers and seniors in the system well and convincingly.
- Robust data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement - Logical Thinking and good in sighting and analytical skills - Prior telecom experience mandatory
Must have technical / professional qualifications
- Graduate in any field - Data analytics and process improvements - Excel and Presentation skills
📌 Manager - Franchisee Lead (Udaipur)
🏢 Vodafone Idea
📍 Udaipur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.