Dear Candidates,

Exciting news from First American India!

We are hiring experienced professionals for the role of Manager - Facilities and Workplace Services at our Bangalore Indira Nagar location.

We are looking for an experienced Facilities and Workplace Services professional to lead workplace operations at our Bangalore campus and serve as a subject matter expert for hospitality programs across India. You will oversee facility operations, engineering services, EHS and statutory compliance, transport, food services, travel, events, and visitor experience. Working with site teams, business leaders, vendors, and cross-functional partners, you will strengthen service quality, governance, employee experience, and cost effectiveness.

Key Responsibilities

Strategic Planning and Execution:

- Initiate and provide directions to key projects and initiatives, ensuring alignment with organizational goals and objectives of workplace services.
- Collaborate with leadership to develop and implement business strategies that drive employee experience and operational excellence in Facility Management Operations at Bangalore Campus.
- Prepare proposals, business cases, and project plans to ensure feasibility and alignment with Workplace Services function priorities.

Governance & Performance Management

- Oversee the governance of contracts, agreements, and proposals, ensuring compliance with organizational policies and standards.
- Establish and maintain effective communication with internal and external stakeholders to facilitate decision-making and issue resolution.
- Establish clear guidelines and cadence for vendor governance and performance management. Foster strong vendor relationships founded in quality outputs against SLAs.
- Monitor and evaluate the performance of key service providers of facility management / transport / F&B; services among others, providing feedback and guidance to ensure successful outcomes.
- Develop and maintain performance metrics and dashboards to track progress and identify areas for improvement.

Facility Management Operations

- Lead and oversee facility management operations, ensuring efficient and effective management of soft services, employee transport and cafeteria operations.




- Collaborate with service providers to standardize delivery of various facility-related services.
- Ensure compliance with safety regulations and standards in all facility management activities.

Hard Services & Engineering Operations

- Ensure effective management of hard services including electrical systems, HVAC, UPS, DG sets, fire and life safety systems, building management systems (BMS), and critical facility infrastructure through planned preventive maintenance programs."

Environmental Health And Safety (EHS)

- Monitor and evaluate EHS performance, identifying areas for improvement and implementing corrective actions.
- Ensure compliance with local and international EHS regulations and standards.
- Ensure building compliance and licenses are maintained as per statutory requirements.

Global ISO System Certifications

- Ensure compliance with ISO 14001 - Environmental Management Systems.
- Ensure compliance with ISO 45001 - Occupational Health and Safety Management System.
- Ensure compliance with ISO 27001 Information Technology Management System related to facility operations.

Stakeholder Engagement

- Build and maintain strong relationships with key stakeholders, including senior leadership, cross-functional teams & external partners.
- Facilitate regular meetings and communication with stakeholders to ensure alignment and address any issues or concerns.

Team Management:

- Foster a healthy, transparent and competent team while encouraging innovation and quality execution.
- Lead the team with integrity and accountability. Create clear and objective goals / deliverables for the team to work towards.
- Encourage open communication and encourage constructive feedback.
- Drive team development through appropriate learning opportunities and cross functional projects.




- Drive SME related outcomes through dotted line teams. Participate in performance reviews for the extended teams.

Additional SME responsibilities:

- Take charge of travel, F&B;, events and employee experience PAN India, ensuring consistency in standards and operational excellence in the capacity of an SME with dotted line reporting at each location.
- Work closely with site teams and managers to address location-specific needs, challenges, and opportunities.
- Ensure high quality experience for business stakeholders during events and visitor management for global leadership from time to time.
- Develop strategies to standardize the function through
- PAN India program implementation plans
- Develop operating manuals - with a focus on employee experience, compliance, risk assessments and expense management, as applicable

- Up/Cross skilling of resources
- Bring in market best practices
- Create suitable networks with peers
- Generate idea database to enhance efficiencies in areas of responsibility
- Drive programs to improve employee experience
- Map and monitor baseline CSAT scores

- Trend analysis
- Implement strategies to improve CSAT QoQ

- Drive expense management
- Map and monitor baseline spends in specific categories
- Support business to maximize value
- Collaborate with procurement to identify and drive efficiencies

Educational Qualifications, Experience & Competencies

- Bachelors degree in hospitality, Facilities Management, Engineering, Business Administration, or a related field.
- 12-15 years of experience in Facilities & Workplace Services, preferably in an IT/ITES setting.
- Strong knowledge of facilities operations, EHS, statutory compliance, vendor management, and workplace services.
- Proven leadership, stakeholder management, and team development skills.
- Strong financial acumen, budgeting, and cost optimization experience.
- Excellent problem-solving, communication, and relationship management capabilities.
- Familiarity with real estate, legal compliance requirements, and emerging workplace technologies.
- Experience in travel, event management, and hospitality services will be an added advantage.

📌 Manager - Facilities and Workplace Services (Bengaluru)
🏢 First American
📍 Bengaluru