- Graduate with 8-10 years experience in 2W loan recoveries, team management, legal knowledge, and stakeholder management
- Manage collection targets, vendor appointments, recovery procedures, stakeholder alignment, and team coaching
Job Summary
Job Purpose: To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels - 2W/3W across all payment buckets, aiming to reduce outstanding amounts.
Duties and Responsibilities
- Managing Collection Targets: Ensure adherence to collection schedules. Attain EMI and penalty collection objectives. Reposition vehicles in cases of defaults. Close cases by securing settlement amounts. Explore diverse customer communication approaches for effective recovery.
- Vendor Management: Appoint collection agencies. Strategize and allocate tasks to agencies. Conduct on-site checks to validate procedural adherence. Ensure prompt payment deposits by Field Officers (FOS). Guarantee timely payments to vendors as per the schedule. Conduct training sessions for agents working with vendors.
- Executing Recovery Procedures: Initiate customer calls for debt recovery. Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. Gather customer feedback to improve the collection process.
Conduct training sessions to enhance the team's collection skills.
- Stakeholder Management: Conduct regular stakeholder reviews. Align stakeholders with the collection strategy. Realign case priorities based on defined deliverables and objectives.
- Team Management: Participate in recruitment process to identify right talent for various roles in the team. Identify high potential talent and provide prospect to groom them for future roles. Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. Set clear targets, train, motivate the team, and foster a positive and collaborative work environment.
Key Decisions / Dimensions
- Appointment of Vendors
Major Challenges
- Managing assertive customers in default
- Dealing with deliberate defaulters
- Sustaining a high team morale
Required Qualifications and Experience a) Qualifications: Graduate in any stream
- Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers